Report: #985761

Complaint Review: Toyota of Dallas

  • Submitted: Fri, December 21, 2012
  • Updated: Sat, December 22, 2012
  • Reported By: Isaac — Coppell Texas United States of America
  • Toyota of Dallas
    2610 Forest Lane
    Dallas, Texas
    United States of America

Toyota of Dallas Nick Fredrico Rip Off, False Advertisong, Poor Customer Service Dallas, Texas

*Consumer Comment: Jim is correct

*Consumer Comment: Great, Great Work But Forget the BBB. The BBB Is a Scam!

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To say that my experience with Toyota of Dallas is a nightmare is an understatement.  It started simply enough as a routine sales process.  The internet marketing manager contacted me and informed me of all the many cars and vans they had to offer.  I specifically asked for a 2013 Toyota Sienna Limited in Blizzard Pearl and a Bisque interior with Entertainment package, chrome side molding, door guards and a few extra wireless headphones.  I received a quote of a final drive out price of $45,671 but then the salesman said that if I come in to the dealership, he could offer me an even better discount.  I took the salesman on the offer and my wife and I set up an appointment to see the salesman on a Saturday afternoon.  It was cold and so we decided to make arrangements for our children to stay with my grandparents.  When we got to the dealership, we asked for Nick Federico, the salesman that asked for us to stop by the dealership so he can get us a better deal than the internet offering.  We waited for over 30 minutes at the Toyota of Dallas dealership for Nick to show up.  As we are waiting, two other people were assisted because they knew we were waiting on Nick and all this time, the receptionist was busy talking and playing on the phone.  My wife and I were so frustrated that we left and basically lost half a day.

I then receive the call from Nick and the gang at Toyota of Dallas apologizing for my experience.  My wife refused to go to the dealership again, but I thought that I would give them a second chance.  Please keep in mind that from the beginning, I told Nick the exact specifications of make, model, exterior and interior color, and the extra features such as chrome molding and door guards for the vehicle.  All I was looking for was a final take home price.  This time, Nick was there to greet me, but even with an appointment, he was busy with another customer.  Of course they did not have the car on site  He turned me over to Abbas who went and got him a bottle of water and only later did he realize that it might have been nice to ask me as well.  Regardless, Abbas was cordial, answered my questions, and actually had me thinking that if we can agree on the price, we could get the vehicle that I wanted. Abbas finally gets the vehicle and shows me the same things I already knew, in fact, I showed him a few things that I learned from the other dealerships.  After about two hours of playing cat and mouse, I was ready to go home.

Please keep in mind that I gave specifics to exactly what I wanted and Nick sent me a quote of $45, 671 under the marketing code of internet pricing.  So naturally, I expected the initial offer to be at or below that but to my shock and horror, Abbas comes back with a price that was almost $2000 more than I was quoted.   I showed him Nick's email and the price that was quoted to me so Abbas goes back to his managers and they do not honor the price.  I am now growing more and more frustrated as we close in on three hours of playing games with this dealership.  I then gave my final price and told Abbas that I am done with this back and forth game and either he agrees or I leave.  Then came a pompous manager number (short little obnoxious guy) one who tried to get me to sign the contract without agreeing on a price, just the monthly payments.  I asked him three times, what is the final price and he said he did not know and that finance will explain everything to me.  I am now angry that the sales manager is trying to pressure me to sign a contract.  After I refused to sign, a second and even more arrogant floor (medium height, little built) manager comes to the rescue and tries to have me sign the agreement again and tries to appease me by taking a $100 off.  I am now upset and get up to leave when Floor manager number two starts to talk back at me.  I am now at my boiling point and get into it with the manager and lit into him and his entire useless dealership.  The General Manager, Darren Dortch,  then called the Police on me because I was "disturbing" the peace.   Its great to know that the General manager took the side of his pompous sales reps and not the customer.   I did some research online and this dealership has a history of treating its prospective customers and current customers in a very poor fashion.  I will be filing a complaint with the Better Business Bureau as well as every complaint site I can possible find.
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This report was posted on Ripoff Report on 12/21/2012 11:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Jim is correct

AUTHOR: coast - (USA)

You may want to google abc-bbb to learn about The Best Ratings Money Can Buy.
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#2 Consumer Comment

Great, Great Work But Forget the BBB. The BBB Is a Scam!


You were PERFECT!  Everybody should do what you did by WALKING OUT when you are treated poorly by some slimeball car dealer!  You were dealing with a dealership which was ALSO going to SCAM YOU with bogus, add-on, phoney fees as per their own website! Don't EVER put up with any car dealer's BS.  You are the CUSTOMER!  Without you, there's no sale and no profit.  Why they were doing this is because they know the average person would come in and all too freely be willing to play doormat.  NOT YOU!  You were PERFECT!  You were DOUBLE PERFECT!!!

Don't waste your time with the BBB.  The BBB is nothing!  They DO NOT CARE about you or your experience!  The BBB is NOT part of any official government body.  The BBB has absolutely ZERO powers to enforce or do anything.  Did you know that???  The BBB is a SCAM OPERATION just like many car dealers.  The BBB will SELL a "membership" to ANYBODY who is willing to pay for it.  The BBB will SELL their PHONEY "accreditation" to ANYBODY who is willing to pay for it!  Did you know that?  There are hundreds of car dealers which regularly engage in fraud and deception which have the "A+" phoneY BBB "accreditation".  Buying the BBB "accreditation" is like going out and buying a fake college diploma.  When you contact this PHONEY, FRAUDBASED operation, they will take your information and act as if they are so, so, so concerned about you.  Later they will use your information as a SALES LEAD to sell this dealership a PHONEY "accreditation" by telling the dealership they've received complaints about them but for a FEE, they will give them the phoney accreditation they want to make them look good in the eyes of the public.  I urge you to go to YouTube and do a search for "BBB Scam".  You will find detailed reports there including the case of how a few reporters BOUGHT a PHONEY ACCREDITATION with a business name of "Hamas" which is a middle eastern terrorist organization!  Please remember, the BBB is NOTHING MORE than a cheap, deceptive SCAM and has absolutely NOTHING to do with real consumer interests.  The BBB goes thru a public song and dance to try to convince the public they are a part of government, when they are NOT.  They even refer to themselves as "The Bureau" as if they were the FBI.  Its a COMPLETE SCAM!

Again, you were absolutely perfect in your response.  Don't change a thing in that regard.  But remember, the BBB is nothing more than a sorry, cheap, slimeball designed SCAM!
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