What the Better Business Bureau says about TOYOTA of San Bernardino.

Good morning:

I am a current employee of the Better Business BUreau. It bothers me when people trash our organization. This complaintant is apparently upset because Toyota is a member of the Better Business Bureau--with said plaque and sticker--. The report states that there were complaints and the nature of the complaints. What he doesnt realize is that we provide information for consumers to make their own, informed decision on who to do business with. ALso, considering Toyota sells millions of cars a year, and this particular dealership has only one unanswered complaint. NOt bad if you ask me. Now, had said complaintat called and gotten a report before using this dealer, he would have know what to expect. And from the report, he can determine whether this is the type of company for him. For someone else, this may not be a deterant. They are members because they answer complaints, and in most cases, offered a resolution favorable to the consumer. That sounds like the type of company that is a good fit for bbb's marketplace ethics. He buddy, how many companies can you call up and say,"I misunderstood my sales agreement." and they change your contract.
When you find one, call me.