Paid over $200 for 15,000 mile service on my Toyota. Service was to include new spark plugs, rotate tires, clutch adjustment and all fluids. Spoke to Ken Hull regarding the service. He stated that the spark plugs were platinum and did not need to be replaced. I insisted that they be replaced because the vehicle was running rough and insisted that the sparks be returned to me.
Approx 4 hours later Ken Hull called and said my car was ready. I went to the cashier and paid the bill and waited for my car to be delivered. After about 10 minutes I walked around to the Service Dept to check on my car. It was still up on the lift and the tires were off! Not only was the car not ready but they discovered that I had the wrong lug nuts for my wheels and they did not stock the right ones. I was told that they would try to locate the correct ones since it was dangerous to use the wrong ones. I returned to work.
Approx 2 hours later I was called again and told that my car was ready. When I arrived i was told that they were not able to locate the correct lug nuts and the wheels were put back on with the incorrect ones. I was handed a paper bag with 3 spark plugs. I asked where was the 4th and they said it was misplaced. Since I has allready paid the bill when they called me the 1st time I was out of luck. I asked to have the cost of the spark plugs refunded sice I was not confident that they were even replaced and they refused.
Immediately upon leaving I discovered that the transmission was difficult to shift gears and I later discovered that the washer fluid was never filled.