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Report: #21622

Complaint Review: Toyota - kansas city Missouri

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  • Reported By: Kansas City KS
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  • Toyota kansas city, Missouri U.S.A.

Toyota selling defective automobiles and vans mistreated and ripped off kansas city Missouri

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I bought a new 1999 Toyota Sienna. I bought Toyota because I thought they had a good reputation. Three years later (after having regular oil changes), I went to have an oil change and was told the oil was coming out very slowly.

It was recommended that I get another oil change within 1 month because every time I started up my van, all this smoke would come out. It looked like my car was on fire, there was so much smoke.

I got two more oil changes within 2 months. The smoke was still coming every time I started up my van. The company that did my oil change told me about a website they had found on my very problem.

That's how I found out about the Toyotal Sludge problem. I had not received any letter from Toyota. When my van was first put in the Toyota shop, I was told they would not pay for my rental. My van was in the shop for 5 weeks.

I found out through websites that Toyota would pay for my rental during this time(they never informed me of this).

So far I have not received any bills from the rental company or Toyota. I'm scared to drive my van on any long distance trips, which is why I bought my van in the first place.

I feel Toyota should buy my van back so that I can buy a dependable vehicle. They knowingly sold people these automobiles and waited for these problems to arise, when they could have had a recall and fixed these problems before they happen, no matter what the cost to them.

I understand I am not out of the woods, because the sludge can come back. If I'm having regular oil changes, how can I trust the vehicle I'm driving if this can happen again?

Based on the incorrect information in the Toyota maintenance manuals I believe Toyota lied to the consumers. I'm now told I have to get oil changes in half the time stipulated in the manual. Is Toyotal going to pay for these extra oil changes?

Lynn
Kansas City, Kansas

This report was posted on Ripoff Report on 05/28/2002 05:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/toyota/kansas-city-missouri/toyota-selling-defective-automobiles-and-vans-mistreated-and-ripped-off-kansas-city-missou-21622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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