Report: #904421

Complaint Review:

  • Submitted: Thu, June 28, 2012
  • Updated: Tue, July 03, 2012
  • Reported By: Jane — Beverly Hills California United States of America
    9880 Kaiser Ave NE
    United States of America Travel Quest Travel Quest Dishonest Rude Mean Internet

*UPDATE Employee: This report is a hoax/scam!

*UPDATE Employee: Company response to report

Show customers why they should trust your business over your competitors...

Why use this unprofessional company? lacks customer service and honesty. You're better off using American Express Travel or Expedia or orbitz. Much better prices and service than these folks at  I would stay away from these people. Their service is less than stellar and have found them to be quite dishonest and rude. BUYER BEWARE!!!  Stick with the bigger names you trust.  These people are overpriced and service is despicable.  I've since gone back to American Express travel and have been extremely happy.  Would never turn to any other company.
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This report was posted on Ripoff Report on 06/28/2012 09:00 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

This report is a hoax/scam!

AUTHOR: Bridget - ()

This report is completely fabricated by someone thinking we are a travel agency.  We were contacted by someone to 'take care' of this bad report for us for a small fee.  We are not a travel agency, we do not sell travel or have any contact with consumers.  

We work with travel agencies.  Expedia, Orbitz and American Express travel are not our competitors at all.

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#2 UPDATE Employee

Company response to report

AUTHOR: Chad - (United States of America)

Travel Quest is a reputable host agency recognized by all major brands and associations in the travel industry. We have over 450 agents and growing. We are more than happy to work with any disputes or complaints about our service or about our company.

It seems as if this report is a hoax or a false report for the following reasons:

--- It makes no reference to our actually company name (Travel Quest). Whenever they say not
to do business with us, it just says Any agent, past or present,
with us uses a different website ( for all business.
--- It seems as if it is a generic advertisement for American Express, or the trusted companies.

--- It lists no specific examples of bad service or anything we have done wrong.

--- The phone number and address listed is not the information of Travel Quest, but rather
the personal information of the owners. Any past or present agent with us would know the office address and phone number are the ones we use.

--- In our 16 year history, we don't have record of a Jane from Beverly Hills who was with our company. 

--- American Express, Expedia, and Orbitz are not our main competitors. 

--- If you check out review sites on host agencies or other associations' sites, Travel Quest has nothing but good reviews.

I would be more than happy to address any complaint against Travel Quest. If the author of this post would like to chat about our service or our company, feel free to announce yourself and let me know. You can get a hold of me at 763-447-6713.

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