Complaint Review: TracFone Wireless, Inc.
TracFone Wireless, Inc. NET10 Refused to replace defective sim Aurora Colorado
*General Comment: Where did they refuse??
First, I verified online that my phone works with their service that is easy to do online. The same day on December 11, 2013 I purchased a $50 Net10 Unilimited Sim at Best Buy (sku#1683027).
After driving back and installing it on the phone I realized the sim card did not fit and the packaging also did not clearly state that iphones require a special trimming on the card to make it fit. I had to figure that out online so I decided to go down the street to do it for $10.
Right away, the service did not work. I called Net10 support and they told me that Best Buy did not properly activate my card at the register. So then, at that point, I think the fault was at the Best Buy register. As a result, I drive all the way back to that Best Buy. I spoke with them and found out they did everything right and the fault must be with the product. I had to call support and put on hold all over again.
Finally, they determined the sim card to be defective, after all the time I had spent driving back and forth and having to call support multiple times. They instructed to fax the receipt, copy of both sides of card, name, phone #, serial # of phone, and serial # of sim.
I faxed two pages on Friday the 13th to them with all the information they need to clearly and specifically identify the product in question. A few days later they leave me a message saying they don't have all the information. I faxed them every piece of identifiable information for this account.
This report was posted on Ripoff Report on 12/17/2013 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone-wireless-inc/aurora-colorado-80012/tracfone-wireless-inc-net10-refused-to-replace-defective-sim-aurora-colorado-1107751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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