TracFone Wireless, Inc. 9700 NW 112th Avenue
Miami, Florida United States of America
TracFone Wireless, Inc. Fredrick J. POLLAK, President & CEO Scam or Rip Off by TracFone Wirless, Inc. Miami, Florida
*Consumer Suggestion: I have the correct information
*Consumer Comment: straight talk & simple mobile are both ripoffs
*Consumer Comment: trac phone poor service
*Consumer Suggestion: You need therapy
*Consumer Comment: Calm Down
On 10/07/2011 placed online web site order # 4103037 for item T105G w/double minutes for life FREE for a total of $15.69 and received an e-mail order confirmation for this order and the charge of $15.69. On 10/11/2011 TracFone charged my account again the amount of $16.06 which is an unauthorized charge. I contacted Customer Service and the Corporate Office by telephone and numerous e-mails to request or demand that a RELEASE TO HOLD AUTHORIZATION be faxed to my bank in the AM on 10/12/2011 at 8:32 am with KATE in Refunds for which I was given a case # 104 004 5212. I was never sent any reply or response to date. I also filed an online web site contact form (KMM13116372V14506L0KM) which I sent as an attachment to my first e-mail to the Corporate Office and Customer Service.
These people apparently do not understand the English language as everyone I have encountered to date is of Spanish origin. I also threatened to file a complaint with the BBB if the request was not honored. The unauthorized charge of $16.06 hard posted to my account on 10/12/2011 and there is still a pending charge for $15.69 on my account as when I called the Corporate Office on 10/13/2011 at 8:40 am I spoke with ANDRES who told me TracFone was working on the release at 4:30 pm on 10/12/2011 and that it would take at least another 24 to 48 hours to process? I told ANDRES that this is not at all acceptable to me because had KATE faxed the RELEASE TO HOLD AUTHORIZATION as I clearly requested in the AM on 10/12/2011 my bank would have released the hold that day. Now not only did the unauthorized charge hard post TracFone has failed to get the matter resolved correctly. I told ANDRES the TracFone was being returned and I wanted my account terminated, canceled and closed and I do not operate this way.
I was a brand new Customer to TracFone and I got scammed or ripped off on my very first order for one (1) tracfone (SAMSUNG) T105G. I placed both charges into DISPUTE with my bank, had my account card BLOCKED and returned the tracfone in the original carton it came in with all necessary documentation along with a copy of an e-mail informing the Corporate Office and Customer Service that it was coming back by fedex tracking number 942727615043068 which tracfone will receive no later than 10/17/2011 with a signature required at delivery. Now TracFone can argue with my bank as I have filed a FRAUDULENT/UNAUTHORIZED claim with my bank on 10/13/2011.
I am also filing this report to notify other Consumers not to go to TracFone because their Customer Service is lousy and everyone their apparently can not understand, comprehend or speak English clearly enough to address and resolve the issue and problem. I think TracFone does this type of scam or rip off on a regular basis. I also called Customer Service on 10/13/2011 at (800) 323-2366 and had the TracFone DEACTIVATED and my account supposedly CLOSED?! I told TracFone not to bother contacting me as this was being handled by my bank.
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