Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #232943

Complaint Review: TracFone Wireless - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Coeburn Virginia
  • Author Confirmed What's this?
  • Why?
  • TracFone Wireless 8390 NW 25th St., Miami, Florida U.S.A.

TracFone Wireless Purchased minutes for Tracfone online and never could get the service nor could I get a refund on my credit card ripoff Miami Florida

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On 1/24/07, I went online and purchased a one year service card with 250 minutes and a bonus of 250 extra minutes using my credit card. Once I started to enter the code I was given I received an invalid code message.

I finally called TracFone and after going thru several menus, I was finally able to speak to a customer service representative. They were from some Asian country. The background noise from all the other customer service representatives was so loud that I couldn't make out what she was saying to me. I don't believe she could hear me either.

I finally asked to speak with her supervisor. Apparently she had to walk someplace to get him because she indicated that she would go find him. Anyway, I asked him if there was something he could do about the noise so I could hear him because the lady said she couldn't do anything about the noise.

He was finally able to block the noise by going into another room. I told him I had just purchased the minutes with my credit card and try to get my phone to accept the code but it came back invalid. So he tried it and same thing happened. So he went thru a series of 5 different codes and this appear to have put the minutes on my phone.

I later tried my phone but couldn't get a dialtone, couldn't place or receive calls. I called back and went thru all the menus again. When I finally got a live person on the phone I told them what had happened so this person checked this out and informed me that the minutes had been "voided" when I heard that I told him to credit my credit card and he stated that they couldn't do that.

I told him I had just purchased these minutes and my phone wasn't working and they weren't able to get it to work that they have to refund my money. He stated that they don't give refunds or credit anyones credit card. I asked to speak to his supervisor who also stated that. He worked with me going thru 5 sets of codes with no luck.

I told them if they couldn't give me the service then they have to refund my money, he gave me a Interaction # and told me he was connecting me to a person who could credit my credit card. When this person came on the line I gave them the Interaction number and told them I was suppose to get a credit of $99.99.

This customer representative told me they couldn't do that so I said well I was told that I was being connected to someone that could give me the credit and I asked him to connect me with the person who could help me. He then stated they didn't give refunds. I asked him to connect me to his supervisor and once I talked to this new customer service representative I was told they don't give refunds.

I stayed on the phone with these outfit for over 4 hours and the only thing I accomplished with them was giving them $100 for nothing. Heck I would have been happier to strike a match and watch my money burn.

I sent a message to the BBB and they forward my message to TracFone who said the matter had been resolved so the BBB closed this without getting confirmation from me so I guess they are no help after all. All I want is to get my hard earned money back and just forget about any kind of phone service from them. I don't think that I am being unreasonable.

T.
Coeburn, Virginia
U.S.A.

This report was posted on Ripoff Report on 01/26/2007 09:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone-wireless/miami-florida-33122/tracfone-wireless-purchased-minutes-for-tracfone-online-and-never-could-get-the-service-no-232943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now