Tracfone Wireless ripoff Miami Florida

I purchased 2 reconditioned phones for my wife and I to use for emergencies. One phone works great, the other phone does not work at all. I went back and forth with customer service for 2 weeks with different customer service reps trying to reprogram my phone. Finally they said they would send me a new phone and I can return the one that doesn't work.

They told me that I would receive me new phone in 24 hours. Well lets just say that it has been a long 24 hours because I have called back many times and have heard the same story about how my case has been escalated and that I will definately receive my phone. This has been going on for about a month now.

I have tried to speak to someone who has some kind of authority and the highest level of management I was able to speak to was a supervisor.

This has been the worst customer service experience that I have ever had. The people at customer service don't speak very good english and I have trouble understanding them, there is a lot of background noise and they seem to make excuses about why I havn't received my phone. One told me that there has been hurricanes but I told them that it has been a while since the hurricane and if it was going to affect shipping then don't tell me I will have the phone in 24 hours.

My mother and my sister in law have tracfones and have not had any problems. I decided to get tracfone because both of them have been satisfied with the service. I feel that I am getting the runaround and will never receive my other phone.

I would not recommend Tracfone to anyone, they are the worst.

Seth
Middletown, Delaware
U.S.A.