Report: #1310850

Complaint Review: Tracfone Wireless

  • Submitted: Sat, June 11, 2016
  • Updated: Sat, June 11, 2016
  • Reported By: Peggy Denise Henderson — Longview Texas USA
  • Tracfone Wireless

    Nationwide
    USA

Tracfone Wireless Straight Talk Wireless Consumer that purchased their Straight Talk &45 card Nationwide

*REBUTTAL Owner of company: Precise and to the point

*General Comment: Common Knowledge....

Show customers why they should trust your business over your competitors...

 Purchased a Straight Talk $45 card on 5-31-16 at a local Wal Mart along with a $19.99 phone. The card was installed that Tuesday. Only used maybe 3 minutes to check accuracy of installation. The next day phone went haywire & was returned for refund. Card was not refundable & now representative says card has no credit because it was installed! That's a huge rip off for my measly budget! I'm not happy at all!

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This report was posted on Ripoff Report on 06/11/2016 08:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone-wireless/nationwide/tracfone-wireless-straight-talk-wireless-consumer-that-purchased-their-straight-talk-45-1310850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Precise and to the point

AUTHOR: Consumer133 - (USA)

Straight talk Made $45.00 off of you and off of me. They have an ivory tower in Miami and put their lack of customer service over in the Philippines where they avoid taxes and having to deal with customers, Try to call their corporate office and where do you end up? The Phillipiens. Walmart should be ashamrd to evem have this company in their stores. Straigh talk could give a rats a**  if you are a satisfied consumer or not. They want your Money though. 

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#2 General Comment

Common Knowledge....

AUTHOR: Tyg - (USA)

 While unfortunate for you, the reality is that its NOT a ripoff and YOU purchased prepaid airtime. Meaning its NOT refundable. PERIOD! Its only a ripoff to YOU because YOU dont get your way. Prepaid airtime is non refundable and its common knowledge. Much like you cannot return opened software, only exchange it. Its a common knowledge issue. Im sure YOUR issue was something minor but due to your ignorance YOU didnt know what to do, so YOU return the phone instead of addressing the problem. YOU ASSUME that everything is equal and YOU would be able to get ALL of your money back. Its NOT on the ppl who sold it to inform YOU of something that is common knowledge.

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