Report: #1398306

Complaint Review: Tracfone

  • Submitted: Wed, September 06, 2017
  • Updated: Wed, September 06, 2017
  • Reported By: Ca Resident — Redding California USA
  • Tracfone

    Internet
    USA

Show customers why they should trust your business over your competitors...

Bought a Android Tracfone from QVC, LG L41C and used it for two years.  Called to have it unlocked only to find out that they had changed their unlock policy. Now they require you to request to unlock the phone within 60 days of discontinuing your service. 

If you go beyond the 60 days, you must subscribe another year to get your phone unlocked.

 

Filed a complaint with the FCC as the law states they have to unlock your phone.

Wish I had read all the complaints prior to purchasing this phone.

Though filing this report would let people know before you buy or at least give you the one up if you want to unlock your phone.

All phones can be unlocked on any carrier after one year of service.

 

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This report was posted on Ripoff Report on 09/06/2017 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone/internet/tracfone-wireless-tracfone-unlocking-policy-internet-1398306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Tracfone Wireless Tracfone Unlocking Policy Internet

AUTHOR: TF01 - (USA)

Hi Ca Resident,

I am working with TracFone Wireless. I read your post on this blog. I am really sorry to hear about the trouble you have gone through. For further assistance, please do not hesitate to click on this link bit. ly/2gQCmUz?caseId= to chat with a live agent. Thank you.

 

Marco

TracFone Wireless

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#2 Consumer Comment

You are a bit misinformed

AUTHOR: Robert - (USA)

There is no LAW that states a carrier must unlock a phone after ANY amount of time.  What you are probably refering to is the VOLUNTARY guidelines set out by CTIA in which the companies who sign onto these guidelines have established guidelines for unlocking a phone.  But they can and do vary by carrier.

ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service

So yes, it is totally valid for a company to require you to request the code within a certain amount of time.  

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