Report: #1088341

Complaint Review: Tracfone

  • Submitted: Mon, September 30, 2013
  • Updated: Mon, September 30, 2013
  • Reported By: FlatSigned — Clarksville Tennessee
  • Tracfone

    Miami, Florida

Tracfone SafeLink Wireless SAYS I LIED & "CONSUMED" THE 800+ MINUTES LOST AFTER BEING PROMISED "MINUTES CARRY OVER" In July I thought I noticed that my previous month minutes (on the govt-paid-for 250FREE Mins/Month) deleted. Happened again..I was right! Told me LIED+Had Used All! Miami Florida

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In July I thought that I noticed that my balance of minutes was lost when my new 250 were added 7/1/2013. I called and was told "NO" and that I had used them all. In Aug and Sept I watched for, saw again but let slid until today because wanted to fell/fix before Oct mins added. But, when I was on the phone dealing with auto-system my minutes went away while I was watching the screen! Hey....I wasn't calling to get minutes!  I was disconnected by the system so I called back. Was told that had I purchased ANY package of mins ($19.95 lowest & OK with me) e once every three months, I would not have lost.

WAIT, When I paid for extra mins back in Dec and March I was told these would never be lost until used. Plus, in July was told that nothing unusual happened. If I had been told in July I would have purchased mins and not lost these in Oct, Sept or August. Plus, was originally told these were FOREVER MINS. [continued below]....

..... Under either of these two complaints, my problem should have been fixed but NO. Plus, when I asked for supervisor, at first was told wasn't one. Then asked and finally got number for Corp office. Was then told that they had checked the system and I hadn't lost any minutes, I had consumed them! I offered to pay for the $19.99 card retroactive x2 get back lost mins. Told NO!


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