• Report: #280361
Complaint Review:


  • Submitted: Tue, October 23, 2007
  • Updated: Sat, November 03, 2007

  • Reported By:Castleton Vermont
9700 N.W. 112th Avenue Miami, Florida U.S.A.

Tracfone Stole original minutes purchased from Family Dollar 30 min. Then stole another 13 while testing their problems. TracFone Wireless, Florida


*UPDATE EX-employee responds: don't let them do that

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I was forced to purchase another Tracfobne, even though I owned 2 Motorola tracfones.They now are incapatible, thus forced to buy a LG 200. Listed ON SALE for 19.99 but charged 29.99 by Family Dollar Store. Came with 20 minutes. Double rip off, Dollar Store of $10.00 + and Tracfone of 43 minutes.,

I try to put in my 30 minutes purchased seperately, and Tracfone, states they gave it to another phone??? Even though, I have the receipt and pin numbers alone?
So, for 40.00, I get a half dozen phone calls.
They refuse to give me my paid minutes,(30) nor reimburse the minutes they took off the phone,(13) in order for it to work. As it would NOT activate. Because the original minutes was stolen from me.

I paid more than what was suposed to, for a fone I did not need. As I had 2 tracfones that work better than what I was forced to buy.

I bought the 30 minutes to reactivate one of my old phones. But, Tracfone, does not operate with those any more. So, bought the LG200 and the rest is in thier BANK account. Stole 43 minutes outright. Ontop of a phone that was listed as 19.99, not 31.24.

Castleton, Vermont

This report was posted on Ripoff Report on 10/23/2007 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone/miami-florida-33178/tracfone-stole-original-minutes-purchased-from-family-dollar-30-min-then-stole-another-13-280361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment


AUTHOR: Helene - (U.S.A.)

I got my Motorola Tracfone at WAL-MART back before I knew better than to shop with them!

The second day I had it, I watched in horror as I tried to dial a number and the keys I touched began to fall into the telephone one at a time. they came loose and crumbled and eventually, the entire phone looked rather strange without the keys!

I took what was left of it back to Wal-Mart and they gave me --TA DA! ANOTHER MOTOROLA TRACFONE!

This one ate minutes! I would lock the keys but the minutes would disappear as I watched.

it is just as ugly as the MOTOROLA was and NEITHER had any of the things I wanted on a cell phone BUT I can't afford a Cellular Calling Plan!

Friends I have spoke with said that their MOTOROLA TRACFONES have ALSO eaten minutes and shed the keys like fish scales.

In fact, I think the only way they could move these sorry midels was TO DUMP THEM ON TRACFONE!

I wish I knew where to get a GOOD Phone to accompany my TRACFONE program!
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#2 UPDATE EX-employee responds

don't let them do that

AUTHOR: Debra52 - (U.S.A.)

I read your situation on the tracfone, I worked for that Company(family dollar) for two years, I was a manager, Don't let the Family Dollar fool you by saying anything about Tracfone. First of all, we had problems with tracfone cards, phones, etc..

You can First call to speak with the manager, you need to tell exact date,time etc. if that person cannot help, ask for the District Manager name and number,(they can give the number out,the DM'S have cards to give out for employment, they can give out for questions, if they refuse tell them you will contact Corp. Office for his Regional, which I am sure I know who she is.) Also, if you call the 1-800 number for tracfone, give it up, they dont know what to do, and all they do really is get you and family dollar all confused, if you are not satified, they (family dollar) has to give you a full refund for the phone (s) and the minutes you had to get, whether it is tracfone fault or family dollar, (believe me I know every policy on them) if they give you a hard time Please contact your BBB, on not only tracfone but as well as Family Dollar, Believe me I have had a stream of calls from BBB(Better Busniess Bureau) about the tracfone deals and unfair and false advertising for family dollar, either way, i have had tracfone before, your best bet,in my opinon, is return the phone and minutes for a full refund , tell BBB, how and what happened, they WILL contact family Dollar Corp., and they will contact you, have a good one,
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