Report: #218226

Complaint Review: TracFone

  • Submitted: Sun, October 29, 2006
  • Updated: Sun, October 29, 2006
  • Reported By: Boston Massachusetts
  • TracFone
    tracfone.com
    Nationwide
    Mexico

TracFone decieving information Ripoff Mexico

Show customers why they should trust your business over your competitors...

My Tracfone broke so I needed to get a new phone.
I otherwise probably would have got a different phone, though I did have good results with my original tracfone.

I went under questions and then upgrades under policies

I read this
"If I buy a new TRACFONE, can I transfer my phone number to the new phone? Yes, you can transfer the phone number into your new TRACFONE by calling the Customer Care Center at 1-800-867-7183."

I went out and bought another tracfone which was different but both were motorolla
The tracfone person said "i will now give you a new number"
so I asked why my number does not transfer
She said because it's a different model
however this information is under "upgrades"
obviously I'm going to have a new model.
I had to ask why it says so online and now they have to go through alot of procedures.
I will not be able to know anything for 48hours at which time i must call back and see if the number was able to transfer
Why?
It says under UPGRADES that YES you can transfer your old tracfone number

so I guess I am getting my number transferred but they reacted as if they never heard of such a thing
it's obviously not a quick and simple transaction (not that they said so)

So yes you can transfer your old number but it's a lengthy process
So if you want to do it, have a few days to wait and definitely don't plug it in and turn it on or you'll be given a new number

it also says i can transfer my units but I have not got to that point yet

Joe
Boston, Massachusetts
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/29/2006 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone/nationwide/tracfone-decieving-information-ripoff-mexico-218226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.