Report: #1389421

Complaint Review: Tracfone

  • Submitted: Mon, July 31, 2017
  • Updated: Mon, July 31, 2017
  • Reported By: Robert — Methuen Massachusetts USA
  • Tracfone

    Nationwide
    USA

Tracfone Did not rollover minutes I paid for Miami Florida

*UPDATE Employee: Tracfone Did not rollover minutes I paid for Miami Florida

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Bought a new Tracfone frome HSN, contacted Tracfone on the !4th, 17th and 20th of July 2017 my end of service date was the 29th of July 2017. Attempted to deactivate old phone and transfere my minutes (3678) and text (4371) to new phone. They could not perform this operatio before the end of my service date. They are now telling my I'm out the minutes and text that I pre paid for.

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This report was posted on Ripoff Report on 07/31/2017 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone/nationwide/tracfone-did-not-rollover-minutes-i-paid-for-miami-florida-1389421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Tracfone Did not rollover minutes I paid for Miami Florida

AUTHOR: TF01 - (USA)

Hi Robert,

 

I work with TracFone Wireless and I have read your post in this blog. I regret to hear that your phone number was not transferred on the first time you called our Customer Care Center. I understand how this has been an inconvenience for you. The transaction should have been processed right away. However, please allow us to fix this issue. Feel free to contact us via chat at http://bit.ly/2gQCmUz for further assistance. We look forward to resolve your concern. Thank you.

 

Mellannie

TracFone Wireless

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