Report: #1344056

Complaint Review: Tracfone

  • Submitted: Sun, December 18, 2016
  • Updated: Mon, December 19, 2016
  • Reported By: Victoria — MINERVA Ohio USA
  • Tracfone

    Nationwide
    USA

Tracfone Tracfone representative Lied about policy they stole 5225.06 minutes from me at a cost of $480.00 Nationwide telephone service Nationwide

Show customers why they should trust your business over your competitors...

Lost my tracfone. Called company asked how long I have to reactivate phone before I would loose the minutes on the phone. Was told on the phone by a tracfone respresentative (of course this is a person in a foreign country all of whom take the name of Tom or Mary with no last names) not to worry that "You will Never Loose Your Minutes on Tracfone no matter how long your phone has been deactivated and it's service date has expired" I found my phone went to store and bought a new minutes card. Charged the phone checked the Airtime info to see how many minutes I have on the phone, the number of minues was 5225.06 (which had cost me $480.00 ) I then added the new minutes and went back to the Airtime info to see that my new minute balance was 180 mintues. I then called Tracfone and was told too bad you lost your minutes we can't do anything to help you. I asked to talk to a supervisor and they said the same thing and hung up on me. Foreign help isn't as polite as it used to be when they first got our American jobs. I am out $480.00 and after these 180 minutes they are out a costomer and I will do my upmost to make sure that everyone on fb and all media that I can tweet knows not to use Tracfone...of which I had been a costumer for over 10 years. Not good buisness customer service or practice. 

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This report was posted on Ripoff Report on 12/18/2016 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone/nationwide/tracfone-tracfone-representative-lied-about-policy-they-stole-522506-minutes-from-me-a-1344056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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