Tracphone Phone from Hell Nationwide

I only had a slide Tracphone because I only wanted a simple to use phone for emergencies.  I did not want to be enslaved to a "cell phone," its extras, or its bills.  Things were basically okay until this past November when Tracphone called me to say my (perfectly working) phone would not work after 12/31 because they were upgrading service in my area.

So, they sent me a "reconditioned" and more complicated phone that I absolutely hated.  Notwithstanding that it took 1.5 hours to activate the phone, or that I had to transfer all of my contacts from the old phone, the recon would die out intermittently even after just being charged.  The camera was crap.  It was also incompatable with the charger I had in my car for my previously perfectly good working phone.  Essentially, they sent me a useless piece of junk as an "upgrade."  (My husband still had a flip phone and they did not make him upgrade.)

Every time I call Tracphone I can count on the call lasting 1.5-2 hours --- even if it's just to activate the stupid phone.  I had to do this on 3 different occasions to try and resolve this issue of having a phone that did not work.  They would say they are sending me a new phone or SIM card and that didn't work either.  Their own personnel incorrectly activated it and I still could not use it.  Then, they said I would get an already activated SIM card which  I never received.  This is COMKPLETE BS!  For a company to be run this way and put customers through this hassle is disgusting beyond belief.  I will NEVER DO BUSINESS AGAIN with Tracphone nor would I recommend it to anyone else!