Report: #1002489

Complaint Review: Tractor Supply Company

  • Submitted: Thu, January 24, 2013
  • Updated: Thu, January 24, 2013
  • Reported By: ImaPistol — Brown City Michigan USA
  • Tractor Supply Company

    United States of America

Tractor Supply Company TSC 4Health Dog Food made by Diamond denied by Sales Associates Refused Refund Sick Dogs Internet

*Consumer Comment: Human Error

Show customers why they should trust your business over your competitors...

I will try and make this short and sweet.  On a regular trip to TSC my regular dog food was out of stock.  Upon asking Sales Associate if there was any on back not yet put out on shelves they said it was discontinued.  I was in a panic as owner/breeder and showing of 5 large breed dogs (0ne currently pregnant) not being able to get my regular food.  The sales associate recommended 4Health brand.  I really had no choice other than calling t several other TSC stored and other retailers to get my current food I could only get one small bag.  Sp I went ahead and got the 4Health.  As stated above I am feeding 5 large breed dogs, I purchase 2 40# bags at a time.  The food was awful had adverse reaction, dogs gassing up, severe diarrhea, dehydration.  I tried to gradually switch my pregnant female with the small bag of regular food. [continued below]....
.....  She lost weight began vomiting.  I called the TSC store and they offered me refund.  I drove 15 miles to the store and brought back my second bag and it was only 1/4 full and they refused refund because on my receipt it showed I bought 2 bags and was only returning the second bag at 1/4 full.  I called TSC I emailed TSC no response from anyone in corporate vie email or return call.  My litter is due in 10 days.  I finally got my regular food shipped in for her and she is back to eating but she is visually thin and has constant eye boogers.    

Second part of my complaint, the sales associate told me the food was exclusively made and manufactured by TSC.  I was specific that my dogs not eat anything associated with Diamond.  Well after researching, I find out that I was lied to by the sales associate and it is manufactured by Diamond.  I submitted 3 reviews on the dog food being specific to the food itself and my experience with it.  I rated it 2 stars, 1 star and 3 stars.  Each time my review was rejected.  I went to several other forums and see that the food itself is not a favorite among many yet they screen reviews for their brand of food specifically to mislead buyers.  You can copy and paste word for word your review on another non TSC brand of food and they will approve it.
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#1 Consumer Comment

Human Error

AUTHOR: Dog Mom - (USA)

If in fact, the dogs became ill, gassy, upset tummy, vomiting, this would be the fault of the human that neglected the common sense unspoken rule to slowly introduce new food to pets to avoid tummy upset. Any true breeder, show dog owner, kennel hand, rescue worker knows this. So the person filing the complaint against 4 health is clearly not what they claim or simply too ignorant to be a pet parent. 

Sounds like your pregnant dog had hook worm. Very common, but not at all the fault of the feed. It's the fault of the pet parent who does not properly clear the pets yard and sleep area of fecal matter. Leads others to think the complainant is nothing more than a back yard breeder or puppy mill.

What did they do to the feed in the photo? looks like they added something to it...the feed does NOT look like this in the bag (all dark in one area and light in another) Again any true pet parent knows to keep food safe from rodents, chemicals, and foreign debris.

NO, this person does not deserve a refund. The error was not with the feed therefore not the fault of T.S.C. or 4 Health Feed. Clearly the fault of the human. 

Responsible pet care is not rocket science but may hap it is to the person who filed the above complaint.

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