Complaint Review: Trade Rush
Trade Rush faults live price aka delay in price Internet
If Trade Rush platform website was providing a good product and service. I would not be ask to talking to an account manager regarding trading advice. As the platform is not providing the service and product of what I paid.
Converstaion between me and the rep.
Please wait for a site operator to respond.
You are now chatting with 'Tom'
Tom: Welcome to TradeRush LiveChat! How can I help you?
you: yes, is there someone who I can talk to about the website might have a problem?Tom: Yes.
Tom: How may I help you?
you: I would like to file a complain about the accuracy of the website.
Tom: Okay.Tom: What is the issue?
you: the showing price is delayed for 60 second
Tom: May I please have your registered email, or TradeRush account number, please?you: email@example.com
Tom: And can you give me the position ID of the trade?
Tom: You can look it up by going to "my account" and selecting "investments history" and clicking on expired.
you: A TradeRush rep recommended on using this website to see the trade live in candlestick chart.
Tom: The rates on Netdania very slightly from those of Reuters, which is our live feed source.
you: which is not compatible with TradeRush nor any other live platform such as tc2000.com
Tom: All rate providers use slightly different algorithums to determine the rate of an asset.
Tom: That is why there my be a difference between the two rates.
you: That I agreed, which is back to my concern how can I predict the price using candlestick chart for every second which can be a win or a loss.
Tom: What trading tool are you using?
you: If I had this info on the delay of the price, I would have trade 30 minutes instead of 60 seconds.
Tom: I don't understand.you: trading 60 second is not as easy as it is advertise and plus, no tools can be used due to the delayed price.
Tom: Have you spoken to your account manager regarding trading advice?
you: no I have not
Tom: I will have your account manager contact you monday to discuss trading strategies with you.
you: I know there is risk, but if info is not accurate how can I trust TradeRush.
Tom: You will need to speak to your account manager regarding trading advice and stategies, when can I have him contact you on Monday?
you: Yes, thank you. Now, I know not to trade 60 second due to the in-accuracy.
Tom: Is there anything else I can help you with?
you: Which department head do I file a complain with ?
Tom: Your account manager, who will be contacting you on Monday.
you: Ok, thank you
Tom: He will be able to give you advice on trading and
Tom: will also explain in greater detail how and why the rates are different and also
Tom: trading strategies so that you will not loose money.
Chat session has ended.
This report was posted on Ripoff Report on 01/16/2013 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/trade-rush/internet/trade-rush-faults-live-price-aka-delay-in-price-internet-998073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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