ED Magedson – Founder
Traeger Pellet Grills LLC1385 E. Collage St. Mt. Angel, Oregon United States of America
Shortly after I bought a Traeger grill it began to shed paint. Then it was coming off in sheets. They had a known (and admitted) problem learning how to powder coat and nearly all units had the problem.
The issues were well documented and even went to litigation. All searchable on line. Traeger's solution when confronted was to offere to send a free can of spray paint. Another letter was written and yielded their final answer (after 2 calls and several transfers, finally to George Costner); "Sorry, now out of warranty, too bad for you".
I did have the extended warrenty which has expired. The problems were documented when under warrenty and never satisfactorly addressed. Many others have had this issue.
If it was an inexpensive grill, I would understand but not for a $1100 appliance heavilly claimed to be the finest available.
Traeger, this is disgraceful behavior on many levels.
This report was posted on Ripoff Report on 02/15/2010 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/traeger-pellet-grills-llc/mt-angel-oregon-97362/traeger-pellet-grills-llc-traeger-industries-inc-traeger-grill-shedding-paint-known-defec-569945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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