Trane Residential Warranty on Air Conditioners a Ripoff. Customer Support lacking. Professionalism absent. Needles, California

Still under warranty, I thought, so I called the main number for customer service.  They referred me to an Lake Havasu Arizona "independent dealer" who declined to service my unit across the river because I was in California.  Another call to Trane.  Different Dealer this time.  Service person will not come out without payment of $78.00 to look at the unit, still under warranty.  He discovers manufacturing defect, pipes rubbing and resulting in a hole in copper line.  Parts are under the warranty, about a $1.01 amount of solder.  Labor to repair defective product from the start, $800.00 but that included coolant.

Five telephone calls to Trane Representative, Waye 909 517-3668 refers me to Arizona customer representative Dan Harden, he lacked any desire to help and kissed me off to another Trane representative in Tyler, Texas, Nicole Fields, 903 581-3660.  Ms. Fields is too busy to accept telephone calls and apparently does not have time to call anybody back.