• Report: #1039735
Complaint Review:

Trans Auto Transport

  • Submitted: Mon, April 01, 2013
  • Updated: Wed, April 24, 2013

  • Reported By: Patrick — Middleburg Florida
Trans Auto Transport
2786 Woodstream Cir Kissimmee, Florida United States of America

Trans Auto Transport Dishonest and horrible customer service Kissimmee, Florida

*REBUTTAL Owner of company: We here at transauto will never keep a reservation

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I was reserved a truck to transport my vehicles, 3 weeks in advance. I remained in contact through email and phone and was told everything was good to go. On the day of my pickup, when I had to call them and ask where is the truck, they told me they had no truck to pick up my vehicles. I already had a plane leaving the area and was forced to cancel my flight and had to put my family in a hotel until I can have my vehicles picked up or place them in a storage. I had to put my vehicles in storage and leave town. I do not know when my vehicles will get transpoted. The company has taken my money and will not answer my calls. Please stay away from this company. I will go after these guys legally. If anyone need any more info about my experience please feel free to contact me. One peice of advice, do not give a broker a deposit until your car is on a trailer. Now I am forced to find a truck while I am out of town and my vehicles are in storage. [continued below]....
..... I have been thing about buying my own transport truck and just being honest and direct to the customer. Please avoid Trans Auto transport. I am out a total of about $1100 with all the hassle of staying in a hotel, storage fees, added cost of new trucking company and the price difference of the two companies.

This report was posted on Ripoff Report on 04/01/2013 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/trans-auto-transport/kissimmee-florida-34743/trans-auto-transport-dishonest-and-horrible-customer-service-kissimmee-florida-1039735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

We here at transauto will never keep a reservation

AUTHOR: TranAutoTransport - ()

I would like to apologize for this terrible experience and ensure you that this is not a common occurrence with Transauto Transport.We had answered all your phone calls except after hours, and we returned your phone call on more than one occasion, and all you did was yell at us and hang up. We kept trying to tell you that we will refund you but you kept hanging up on us, we even left several voicemails from different numbers telling you to give us a call, and to let us know which card you would like the refund on, and still no answer or call back.We had dispatched your vehicles to carrier Soho Transport. Unfortunately the insurance for this truck had expired and DOT had shut down this truck and was not able to pick-up your vehicles. We went ahead and posted it on central dispatch for you to get the next carriers going that route to call us.

Since we had it posted not only our company but others as well this caused a conflict for the drivers to call us. We have refunded you reservation and you should see it in your account in 24-48 hrs here is a copy of your re-fund.

Merchant Trans Auto Transport

2786 Woodtream Cir

Kissimmee, FL 34743

US 407-476-0409

Order Information

Description: Carrier Cancelled

Order Number: P.O. Number:

Customer ID: Invoice Number: RP-5679


Billing Information Shipping Information

Bridget Shaw


Shipping: 0.00

Tax: 0.00

Total: USD (200.00)

Visa XXXX5679

Date/Time: 02-Apr-2013 06:13:29 PDT

Transaction ID: 5130911416

Transaction Status: Refund/Pending Settlement

Authorization Code:

Payment Method: Visa XXXX5679

Please let me apologize and insure you that we here at transauto transport will never keep a customer’s reservation and we are an honest company.
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