Report: #1039735

Complaint Review: Trans Auto Transport

  • Submitted: Mon, April 01, 2013
  • Updated: Wed, April 24, 2013
  • Reported By: Patrick — Middleburg Florida
  • Trans Auto Transport
    2786 Woodstream Cir
    Kissimmee, Florida
    United States of America

Show customers why they should trust your business over your competitors...

I was reserved a truck to transport my vehicles, 3 weeks in advance. I remained in contact through email and phone and was told everything was good to go. On the day of my pickup, when I had to call them and ask where is the truck, they told me they had no truck to pick up my vehicles. I already had a plane leaving the area and was forced to cancel my flight and had to put my family in a hotel until I can have my vehicles picked up or place them in a storage. I had to put my vehicles in storage and leave town. I do not know when my vehicles will get transpoted. The company has taken my money and will not answer my calls. Please stay away from this company. I will go after these guys legally. If anyone need any more info about my experience please feel free to contact me. One peice of advice, do not give a broker a deposit until your car is on a trailer. Now I am forced to find a truck while I am out of town and my vehicles are in storage. [continued below]....
..... I have been thing about buying my own transport truck and just being honest and direct to the customer. Please avoid Trans Auto transport. I am out a total of about $1100 with all the hassle of staying in a hotel, storage fees, added cost of new trucking company and the price difference of the two companies.

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This report was posted on Ripoff Report on 04/01/2013 12:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

rans Auto Transport has had an Overhaul including a new Management and sale Force.

AUTHOR: stuart777 - (USA)

Trans Auto Transport has had an Overhaul including a new Management and sale Force, We deeply regret any and all Mistake we as a company have made in the past but like the a old saying goes , you have to be young and stupid to be old and wise, We have Made mistakes in the past that have been rectified and put the proper people in the proper places to make sure those mistakes wont happen again. All we ask from all our old customers is drop us a call and if we did wrong buy you last time, afford us an opertunity to make it better

The demand for good and reliable car shipping companies is on a rise since the new trend in job and career force people to shift base all the time. Owing to the rise in demand, several shipping companies have been launched all over the country. When it comes to automobile shipping, safety and security of the vehicles are the major requirements. Professionalism of the company is one of the most important factors that you need to consider while choosing an autoshipper.

Before zeroing in on a car shipping company, you need to make a thorough inventory of the services and facilities that it provides. It is safer to choose a company that uses enclosed container for shipment of vehicles. Although slightly expensive, these containers ensure comprehensive safety of vehicles that are housed within them. This service becomes vital when your automobile is expensive or a vintage car. Further, the company needs to provide insurance to cover theft and damages incurred, if any, during transportation. Since shipping automobiles is a risk-ridden task, the shipping company needs to be equipped with safe and suitable vehicles for transportation.

Another point that you can add in your checklist is the various pickup and drop off points. Enquiring about the route that the shipping service adopts for transportation is another point to check since longer routes not only increase chances of damage but also cause delay in deliver. Choosing nationwide autoshippers is a good idea since you can avail services anywhere in the country. It saves you the trouble of going to the nearest pickup or drop off point to get your vehicle. For convenience, you can also check whether the company delivers vehicles to your doorstep.

Car shipping companies are being hired every day to help people transport their vehicles from one destination to another. There are many reasons why this is a smart idea for anyone to get your vehicle moved.

Understanding the reasons will help you see why this could be your best option. Here are the reasons that you must be aware of.

1. Experience - Transport companies have a lot of experience with transporting vehicles from on destination to another. Moving a vehicle is not just driving it from one place to another.

There are many other things involved that have to be considered also such as the maintenance of your automobile. This is something that you can pass on to them when you move your automobile using a transport company.

They know how to move your vehicle without adding extra wear and tear to it.

2. Equipment - These companies have the right and best equipment, mainly big trucks that will transport your vehicle. This again prevents wear and tear on it.

Plus, they have the right equipment to offer more than one transport option. Many companies will offer open transport and enclosed transport. This is not something you would be able to do on your own easily or cheaply.

3. Time - Transporting a vehicle takes time, especially if it has to be moved quite a distance. Many people don't have time to concentrate on moving their automobile safely. The transport company has all the time needed to do it right.

4. Safety - These companies understand and know how to move your vehicle safely. This will prevent damage to it during transport.

No matter who moves your automobile, there could be times that damage will happen, but the company will have insurance that will help cover this. You just have to be sure you ensure that you know the procedure of the company in case any damage happens.

More times than not, there will not be any damage because they know what they are doing and move thousands of vehicles yearly in a safe manner.

Before you hire them, you have to ensure that you know all of their policies for damage and other things so you can feel confident that you are making a smart choice in hiring them.

These reasons are why so many people prefer to let the car shipping companies move their vehicle for them. You just have to decide for yourself now whether this is what you prefer also or if you prefer to try and get the vehicle moved on your own.

If you enjoyed this article by Maureen Romensya on car transport quotes check out our website today. We offer trusted car shipping and auto transport services without a scratch. Free auto transport Quotes. Car shipping without a scratch. Compare car shipping companies & save.


Moreover, cost of shipping varies widely depending upon the kind of automobile. Cost and size of the vehicle are the two chief factors that decide the cost of shipping. Low cost shipping services are available for your convenience. These companies provide high quality service at low costs. Low cost companies are able to provide high standard services due to their huge customer volume that more than makes up for the low costs. You can request for online car shipping quotes in order to choose the best service that fits within your budget.

When you ship your car, the quality of service provided is as important as its cost. Getting a feedback on low cost auto shipping companies will help you make the right choice. The company needs to hold a valid Federal shipping license. You also have to check the terms and conditions of the contract to ensure that there are no hidden charges. Before signing the contact, ensure that the company provides insurance to your car and learn all details regarding cost and shipment procedure.

By choosing Trans Auto Transport, the customer can be certain that they are dealing with an experience broker company thats has 7 years good understanding of the transport business , will have a quote within the market range for that particular route, will be treated with care and respect. The ultimate goal is that your vehicle is transported safely and securely.

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#2 REBUTTAL Owner of company

We here at transauto will never keep a reservation

AUTHOR: TranAutoTransport - ()

I would like to apologize for this terrible experience and ensure you that this is not a common occurrence with Transauto Transport.We had answered all your phone calls except after hours, and we returned your phone call on more than one occasion, and all you did was yell at us and hang up. We kept trying to tell you that we will refund you but you kept hanging up on us, we even left several voicemails from different numbers telling you to give us a call, and to let us know which card you would like the refund on, and still no answer or call back.We had dispatched your vehicles to carrier Soho Transport. Unfortunately the insurance for this truck had expired and DOT had shut down this truck and was not able to pick-up your vehicles. We went ahead and posted it on central dispatch for you to get the next carriers going that route to call us.

Since we had it posted not only our company but others as well this caused a conflict for the drivers to call us. We have refunded you reservation and you should see it in your account in 24-48 hrs here is a copy of your re-fund.

Merchant Trans Auto Transport

2786 Woodtream Cir

Kissimmee, FL 34743

US 407-476-0409

Order Information

Description: Carrier Cancelled

Order Number: P.O. Number:

Customer ID: Invoice Number: RP-5679


Billing Information Shipping Information

Bridget Shaw


Shipping: 0.00

Tax: 0.00

Total: USD (200.00)

Visa XXXX5679

Date/Time: 02-Apr-2013 06:13:29 PDT

Transaction ID: 5130911416

Transaction Status: Refund/Pending Settlement

Authorization Code:

Payment Method: Visa XXXX5679

Please let me apologize and insure you that we here at transauto transport will never keep a customer’s reservation and we are an honest company.
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