Transatlas Moving Services Terrible moving experience Mississauga Ontario

Transatlas was 3 weeks late with my belongings, there was damage to my desk, and a box missing. There was little to no communication and no apology. 

I moved from Quebec, Canada to Atlanta, GA in January of 2015. The movers arrived two days early but one contacted me. I might have been able to arrange for storage or for the apartment complex to open the apartment early if someone had notified me. They took the shipment back to Canada!   

I did not hear anything from Transatlas on the scheduled delivery date. I had to call long distance to find out what was going on. The shipment was continually delayed for the next 3 weeks. Each time I had to call long distance to find out where my shipment was and when they would arrive to deliver it.

They gave me dates three times, but didn’t show up. Finally, they told me when they would arrive. I waited all day on that date, but at 2:45pm they called and said they would be here the following morning. They finally arrived the next morning, three weeks late.  

During the 3 week delay I insisted upon a discount. They gave me a 10% discount, but only if I paid the full amount in cash (in Canadian dollars) when the truck arrived. Otherwise, they said they would not unload my belongings. I had initially agreed to pay approximately half in cash and half via credit card.   

The delay caused me significant inconvenience and physical and mental distress. Had to go to thrift stores to get kitchen utensils, cookware, and clothing. I had to sleep on an air mattress and make do without any furniture. Mr. Levent of Transatlas was extremely rude and uncaring on the phone. There was no apology or understanding that this delay caused significant problems in my life.