• Report: #1027209
Complaint Review:

Transfirst Merchant Services Merchant Express Transfirst Merchant Express

  • Submitted: Mon, March 11, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: Dr. Ron Roberts — Louisville Kentucky United States of America
Transfirst Merchant Services Merchant Express Transfirst Merchant Express
3131 S Vaugh Way, #350, Aurora, CO 80014 Aurora, Colorado United States of America

Transfirst Merchant Services Merchant Express Transfirst Merchant Express Mary Schaffer, Victoria, Megan Keogh Theft by Deception | Stealing Millions from Smalll Businesses | Aurora, Colorado

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Transfirst Merchant | transfirst.com, is literally stealing hundreds of millions of dollars annually from merchants!

I signed up for Transfirst Merchant services. I was approved by Victoria (Customer Relations Specialist) who was assigned to me assured me that my two Wellness Books, were accepted by their merchant. She said, I guaranteed you're not in violation. Her number and ext. is 877.746.0629 Ext. 6638.

I didn't want to activate my fee based account until I was guaranteed that I wouldn't be in violation. I accepted their authorization contract (which starts my fees with the company) and started accepting credit card payments. 

I activated my account on March 26, 2013 I accepted 10 payments and only 3 went through. I told my buyers that it was their fault and to call their bank. Payments were rejected for two more days then I called the bank and they said my account was closed--because I was in violation for selling two wellness books that had been approved before I activated my account?  My account was only open for 2 days.

I tried calling Mary Schaffer and Victoria five times and no returned calls.  They are supposed to be working with me. Mary called my twice and I immediately called her back, told her I was home all day no calls.

On March 13, 2013, I received a monthly bill of $43.04 for an account I had opened for two days.
Transfirst is also holding my payments, even though all my buyers have their products. I told them to call the buyers and verify they have my products. They told me no. 

My main concern is... this has cost me $220 dollars, what if they do this to 1 million people annually? They guarantee them a merchant account, charge them, keep their money and close they're account without telling them. The company would make hundreds of millions of dollars a year on
stealing from people? 

Thus far, I have filed with both Kentucky and Colorado Attorney Generals offices,  going to the newspapers and do some investigative research and to 60 Minutes!  I bet this type of fraud is happening nationwide to small businesses. I know that Paypal has stolen hundreds of millions dollars from small businesses, just Google Paypal (scam).

This report was posted on Ripoff Report on 03/11/2013 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/transfirst-merchant-services-merchant-express-transfirst-merchant-express/aurora-colorado-80014/transfirst-merchant-services-merchant-express-transfirst-merchant-express-mary-schaffer-v-1027209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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