• Report: #1013527
Complaint Review:


  • Submitted: Wed, February 13, 2013
  • Updated: Wed, February 13, 2013

  • Reported By: Tom — Haddon Heights New Jersey U.S.A.
Aurora, Colorado United States of America

TransFirst Dishonest Salesperson Aurora, Colorado

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I was deciding between Intuit Go Payment and TransFirst.  I made it very clear to my salesperson that I was looking at the two services and wanted to know ALL the fees involved so I could make the best decision based on the volume of transactions I was doing.  After he told me the fees, I decided to go with TransFirst.  Well, then I get the application and notice there is a $85 fee we did NOT discuss and the monthly service fee is higher.  I expressed my concerns and the monthly service fee was reduced and I was told that after I signed up, the sales person would give me a referral credit to offset the $85 application fee, which was NOT disclosed in our previous discussions.  I agreed and signed the contract.

Needless to say, after that, I never heard from the salesperson again.  I contacted him regarding the $100 credit and he never responded.  Then I get my first bill from TransFirst and was billed over $50 in fees.  Meanwhile, I only process 2 credit card transactions.

I emailed my sales rep again, and he immediately gives me the number to cancel my agreement.  I call customer service, they ask why I want to cancel and I explain what my salesperson said to me, and they just said, "ok" and processed the cancellation.  I received no credit or even an apology.

Stay away from them, other merchant services do the same thing with a lot less fees and lies.

This report was posted on Ripoff Report on 02/13/2013 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/transfirst/aurora-colorado-80014/transfirst-dishonest-salesperson-aurora-colorado-1013527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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