Report: #946974

Complaint Review:

  • Submitted: Wed, September 26, 2012
  • Updated: Wed, September 26, 2012
  • Reported By: Tiana — Williamstown New Jersey United States of America
    Chicago, IL 60618
    Chicago, Illinois
    United States of America The Lighting Company Only received half of what I paid for, now they're no where to be found Chicago, Illinois

Show customers why they should trust your business over your competitors...

I placed an order online with  I've had issues with this company from the second I placed the order.  My order was for an oil-rubbed bronze light fixture, yet immediately after pressing the "place order" button, my order was mysteriously changed to a satin nickel fixture...strange.  

I called them immediately and sent a number of emails in an attempt to fix the problem before the order was one answered my calls and no one responded to my emails.  I called again the next day and finally got someone on the phone.  The problem was fixed.

A few days later I received my order.  I opened the box only to find that only sent me half of a light fixture.  They sent me the part that attaches to the ceiling, but no glass to cover the bulbs. What am I supposed to do with that? Again, I called them immediately and sent two emails.  I still have not gotten anyone on the phone and no one has responded to my emails.  I left one voicemail, and I'm unable to leave any others because their voicemail is now full (I wonder why).  

My next step will be to file a complaint with the Better Business Bureau.  I've ordered a lot of things online and I've never dealt with such a lack of professionalism.  Their website reports that satisfaction is guaranteed and that they offer attentive customer service...don't believe it.  This is the worst experience I've ever had dealing with an online company.  Do not buy from these people! 
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This report was posted on Ripoff Report on 09/26/2012 12:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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