Where to even start? This is a complete SCAM shop. So people who don't know very much about cars (like myself) please beware, or just the public in general. They will take you for every cent. My boyfriend brought his car here because at the time he didn't have the money to pay for it, and his mom was helping him out. His mom thought this would be an ok place to take the vehicle because GUS the owner was a friend of her husbands. Originally the mechanic assigned to the vehicle was Jim, after Jim had worked and worked on it (so he said) he got frusturated and ended up taking the vehicle home over the weekend. When we went to see about the car the following Monday, it wasn't at the shop, it was still in Jim's possession. We were a bit worried when we were told that Jim had gone on "vacation" and the car was no where to be found. We were then promised the car would be back at the shop by Tuesday. Come Tuesday we find out this so called vacation was really a "crack binge" and Jim had been "terminated from Transmission World". After this fiasco, Gus (the owner, from what I've heard he mainly stays at his other mechanics shop in Florida) said he would be personally working on the vehicle.
* Lets go back and start with the original problem. The car was bogging down pretty badly all the sudden, it was still drivable but wouldn't go above 35 mph.
So apparently they "changed the spark plugs to a non firing spark plug, AND also put a new cadilitic converter into it..which apparently wasn't nescessary at all in the first place according the the dealership we have it at now. Not to mention, that Gus LAUGHED in my boyfriends face he asked about a loaner car and called him a "kid". He's 31 y/o.
Really I sort of blame my boyfriends mother for paying for the work when it wasn't completed and no one had given it a test drive. The total amount was 1,000, they said they wouldn't be charging anymore but would still be doing the work. BUT, it still was not fixed. At that point, we went to get it *thinking it had been fixed* and drove maybe 2 miles before it just completely quit. Of course, by this time it had been almost a month with no vehicle..hoping and counting these people would eventually fix it. Being the nieve consumers most Americans are. So, we put our foot down and said "No more, we want the car back we will be taking it to a dealer" We show up at the shop, and Gus had already gone to Florida *mind you this is also the day he said he had made an appt to take it to be diagnosed by the Subaru dealer..which was a complete LIE* and the man running the shop REFUSED to let us have the car. We had to call the police, before he actually moved the vehicle that was blocking ours.
Turns out, whatever they did, actually made it 50% worse than what was originally wrong. So not only are we out 1,000, we are shelling more money out so a respectable mechanic shop can fix it.
THESE PEOPLE ARE COMPLETE CON ARTISTS. NEVER BRING YOUR CAR TO THIS PLACE OR YOU MAY NEVER DRIVE OR EVEN SEE IT AGAIN.
Looking up further information about other people's nightmares and terrible situations just makes me sick that a place like this could possibly stay open. I've seen all kinds of people talking lawsuits and theyve also been on our news channel on a scam alert segment. The better business buearu apparently does nothing about these situations, and there's not much short of filing yet another lawsuit against them. Which they already have plenty of. So I will be posting this review as well as plenty other's warning people of this horror story in hopes that they get as little business as possible. Remember Transmission world, people barely take the time to write good reviews about anything..it's always the bad ones that seem to speak the loudest.