Transparent Language Inc makes promises by email and then doesn't deliver Their word is worthless Merrimack New Hampshire

In early April I purchased a product called Learn Russian Now from transparent language. After about a month, it would not run. I contacted the "technical support" for transparent language and someone named JMaynard responded. To make a long story short, after 3 or 4 email back and forth, having no success with the technical support, I was told by JMaynard that I would be sent a replacement disc.

Since the disk was never sent as promised, I learned that the president of the company was someone named MQuinlan. I emailed him and told him of the promise that was made to me by JMaynard to send the replacement. Quinlan stated that he would make good on the promise, and that he forwarded my email to JMaynard to see why it was not sent. He even called me personally at work.

It's been almost 2 months now with no sign of the replacement as I was promised by both the technical support staff and the president of the company. When I try to email president Quinlan, tech support, or a general "info@" email, I get an error message that says email is undeliverable. I think I have been blocked from the email. How's that for service.

I agree with the other person who complained about transparent language, because they do not care about their customers at all. They make promises that they don't keep. Below I have copied the actual emails that were sent to this company, and you can plainly see that they promised me a new disc:

Subj: still no replacement
Date: 5/31/2002 10:28:43 PM Eastern Daylight Time
From: ##########
To: ######################

Mr Quinlan, I still have not received a replacement. Is it your intention to do this? It was my understanding from our conversation that you would make good on what I was promised.
Nick ########

Subj: complaint about staff
Date: 5/20/2002 12:47:07 PM Eastern Daylight Time
From: #############
To: #################

Dear Mr. Quinlan,

I am complaining about staff, in particular "JMaynard," who fails to deliver on his promises and then does not respond to me. This is in regards to a Learn Russian Now V8 purchase that I made some time ago. Below is a copy of the dialogue between myself and "JMaynard." I would like to get a replacement as I was promised in the second to last e-mail.

Yours truly,
Nicholas ##########

Subj: Learn Russian Now V8
Date: 4/10/2002 2:27:37 PM Eastern Daylight Time
From: ####################### (Jim Maynard)
To: ###########################################

Nicholas Thank you for your inquiry with Transparent Language's Technical Support Department. From Windows click on the "My Computer" icon on the
Desktop. Then double click on the C: drive. Locate the "Program Files" folder and double click on it. Find the "Tli" folder. Click once on this folder and then press the DELETE key on your keyboard. Windows will want you to confirm the Folder deletion - choose YES and then YES TO ALL..Reinstall LanguageNow!
As always please feel free to contact our Technical Support Staff directly at (603)262-6300 between the hours of 9:00 a.m. and 6:00 p.m. EST or e-mail at support@transparent.com if we may be of further assistance.Sincerely Jim Maynard
Technical Support Representative
Transparent Language, Inc.
9 Executive Park Drive
Merrimack, NH 03054
E-mail: ###########################
Web sites: ###########################
www.Transparent.com
CONTACT INFORMATION:
Name: Nicholas ###########
Email: #####################
Phone: ###################
Contact Preference: Email
Contact Time: 2:00pm - 3:00pm EST
Problem Type: New Problem
COMPUTER INFORMATION:
Processor: Unknown
Operating System: Windows 2000
System Memory: 256MB
PRODUCT INFORMATION:
Product: LanguageNow
Version: Learn Russian Now V8
Problem: Other NOTES BOX:
This program used to work fine. Now I can't run it at all. An error message comes up which says, "A required .DLL file, C4DLL32M.DLL, was not found. Help!! What has happened? Nick.

Subj: RE: Learn Russian Now V8
Date: 4/12/2002 9:59:06 AM Eastern Daylight Time
From: ############################# (Jim Maynard)
To: ##########################################

Nick
From Windows click Start/My Computer
Double click on the C: drive
Double click the Program Files folder
Double click the TLI folder
Double click the LanguageNow V8 folder
Double click the file REGISTER.BAT
Click OK
Close all Windows and Restart LanguageNow

As always please feel free to contact our Technical Support Staff directly at (603)262-6300 between the hours of 9:00 a.m. and 6:00 p.m. EST or e-mail at ###################### if we may be of further assistance.
Sincerely
Jim Maynard
Technical Support Representative
Transparent Language, Inc.
9 Executive Park Drive
Merrimack, NH 03054
E-mail: #############################
Web sites: www.Transparentlanguage.com
www.Transparent.com

-----Original Message-----
From: ##################################
Sent: Wednesday, April 10, 2002 11:44 PM
To: ###############################
Subject: Re: Learn Russian Now V8

I've done all that you said and now I get a message that says,
"a fatal error has occurred"
The reason this is so important to me is that my wife is Russian and I need to learn this language better so I can communicate with her parents better.
Please help me.
Nick.

Subj: Re: Learn Russian Now V8
Date: 4/12/2002 1:51:05 PM Eastern Daylight Time
From: Chiefns830
To: ##########################

Still no luck. I have done as you said and when I try to run the program I still get the fatal error message.
Nick.

Subj: RE: Learn Russian Now V8
Date: 4/15/2002 11:26:03 AM Eastern Daylight Time
From: ########################## (Jim Maynard)
To: ########################################

Nick
Windows 95/98/Me has a built-in method for troubleshooting video problems. There is a slider you can adjust to change the way Windows uses the video card. It is a good idea to start with the setting on the right (the Full setting) and move the slider one setting to the left until you find the setting that works best. To use the slider to change the way Windows uses the video card, follow these steps:

In Control Panel, double-click System.
Click the Performance tab, and then click the Graphics.
Note that the Hardware Acceleration slider has four settings (Full, Most, Basic, and None). Set the Hardware Acceleration slider to BASIC
Restart the Computer
Restart LanguageNow!

As always please feel free to contact our Technical Support Staff directly at (603)262-6300 between the hours of 9:00 a.m. and 6:00 p.m. EST or e-mail at ####################### if we may be of further assistance.

Sincerely
Jim Maynard
Technical Support Representative
Transparent Language, Inc.
9 Executive Park Drive
Merrimack, NH 03054
E-mail: ###############################
Web sites: www.Transparentlanguage.com
www.Transparent.com

-----Original Message-----
From: #######################################
Sent: Friday, April 12, 2002 1:51 PM
To: ################################
Subject: Re: Learn Russian Now V8

Still no luck. I have done as you said and when I try to run the program I still get the fatal error message. Nick.

Subj: RE: Learn Russian Now V8
Date: 4/17/2002 2:04:30 PM Eastern Daylight Time
From: ########################## (Jim Maynard)
To: ########################################

Nick
Let me know your address and I will send another Disk.

Sincerely
Jim Maynard
Technical Support Representative
Transparent Language, Inc.
9 Executive Park Drive
Merrimack, NH 03054
E-mail: ############################
Web sites: www.Transparentlanguage.com
www.Transparent.com

-----Original Message-----
From: ########################################
Sent: Monday, April 15, 2002 7:11 PM
To: ###########################
Subject: Re: Learn Russian Now V8

Tried it. I followed your instructions exactly and it doesn't work. Still get the fatal error message.
This software is newly registered and should be in warranty, I believe. Can I just get a replacement?

Nick

Subj: Re: Learn Russian Now V8
Date: 5/1/2002 7:06:39 PM Eastern Daylight Time
From: Chiefns830
To: JMaynard@transparent.com

Jim, I still have not received the replacement disc. I have forwarded my address to you, which is

Nick #######
########################
#######################

Please advise.

It is extremely important that I point out that I was blown off not just by the technical support man, but by the president of the company as well. My most recent emails have been blocked. I was attempting to find out why they had not sent the product after about 2 months of this going on. When my emails came back blocked, I understood what had happened.

Be very cautious if dealing with Transparent Language Inc.. They don't make good on their promises, and they will call you on the phone and say anything just to get rid of you. They will promise you that they will send you something, then they will not answer email after a while, and if you keep trying to get what you have been promised they will block your email. I would especially encourage schools and people who may want to purchase their software in large quantities to really be careful here. If there is a problem, chances are you will be left out in the cold.

Transparent Language literally lives up to it's name. The promises they make, in writing and in person, are in fact TRANSPARENT LANGUAGE. Expect nothing more.
Nick
New Port Richey, Florida

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