Report: #393705

Complaint Review: Transtech TMG

  • Submitted: Fri, November 21, 2008
  • Updated: Fri, November 21, 2008
  • Reported By: hendersonville North Carolina
  • Transtech TMG
    3220 Keller Springs Rd #128
    Carrollton, Texas

Transtech TMG Damaged My Credibility In My Community, Deceived My Clients, Failed to Pay Me Carrollton Texas

Show customers why they should trust your business over your competitors...

I found Transtech while looking for a job online and after completing a phone instruction course...I was on the job. They selected a local business for me to go and sell and this first one worked properly. During my sales pitch the client looked up the price of the equipment that was an optional purchase, and decided against it due to finding it for less than $500 online...Transtech was trying to charge $6,000 for it. Still, I managed to close that deal.

For the next 3 days Transtech would send me out to businesses that they claimed were called and had requested that I come...but these were out right lies. They were calling, getting told NO, and sending me anyway. Sometimes as far as 45 miles from my home. The companies they would select would be bad choices as well, one was an RV park with a 4 trailer max ability, and they'd never accepted credit cards. Finally, my "coach" Dustin Bassinger, relented and said that I could just go and see whomever I wanted to see.

The company either looked to sell equipment or to re-program equipment already owned, and then handle all of a company's credit, debit, and check transactions. The re-programs were supposed to be worth $250, and if you sold a piece of equipment that would be worth $1500 per piece sold.

I went to a western wear and saddle shop and they had a rate of .47 with a .20 transaction fee. Dustin and his manager both worked the deal because the company was doing over $1 Million in card and check transactions each year. I sold the company 4 pieces of equipment, but when it came time to pay me...

I received a card in the mail and was paid $190 dollars. Transtech said that because they had to come down on the price of the equipment ($3500) that I would receive NO money for selling the equipment, but it was Transtech that lowered the price with my client. The total price of the machines was less than $1000 to Transtech, and they kept the $2500 that they had made...for themselves.

I had also sold a re-program, and for it I received $160 (not $250). I was informed that since i'd had to lower or cancel some of the extra fees on the contract, that i'd lowered the amount I made on the sale.

Dustin Bassinger, my "coach" urged me to close the deal the same day that I presented it, never to explain the extra (hidden) fees (so as to earn more), and that I could not under any circumstances leave a copy of the contract with the custome unless it was already signed.

I had decided to leave this company, but still wanted to get paid for the month that i'd worked, as I spent about $850 chasing after their bogus leads that seem to have come from a yellow page search of my area. I was worried about my clients though, because I did disclose the fees...and tried to get them good deals.

When the western wear shop got their first statement, the owner called me and informed me that it had taken 2 weeks to get the new equipment set up, and that it still didn't work as it had been sold to them. They said that their statement was almost identical to what they'd previously had before switching to Transtech...due to hidden fees. They also informed me that the offer of free paper for the credit/debit machines was worthless, because the cost of freight for the paper was higher than just going and buying paper.

So the western wear shop was seeing an equal bill to what they had previously had, due to hidden fees, and this even with Trantech's promise of a .27 drop in their rate and a .10 cent drop in their transaction fee. I had worked hard to earn their trust, and even went through the contract with them, trying my best to find and eliminate or have lowered every fee we could find.

Adding up the value of the 3 year contract to Transtech, I found that if the western wear shop's business remained the same as the previous year, Transtech would stand to earn around $120,000 from the contract...and I was paid $190.

When I'd call Dustin Bassinger, and request to speak with his superior...I'd never receive a return call. The company cares nothing for its employees, and relies on trickery and deception to lure clients into a contract. I hate that I was a part of such a company, and I'm doing all that I can to help the people who trusted me enough to do business with them.

hendersonville, North Carolina
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This report was posted on Ripoff Report on 11/21/2008 01:47 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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