Report: #568797

Complaint Review: TransUnion Consumer Solutions

  • Submitted: Fri, February 12, 2010
  • Updated: Fri, February 12, 2010
  • Reported By: Eric — Tumwater Washington United States of America
  • TransUnion Consumer Solutions

    Internet
    United States of America

TransUnion Consumer Solutions TransUnion LLC, Truecredit, paid for service but cannot access, Internet

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I attempted to access a credit report and score that I paid $14.95 for
at www.transunioncs.com.
 When asked for verification of identification, I selected Year of
Birth, and entered that correctly.  I then selected Personal Address
History and entered that correctly.  I then selected Employment History,
and was asked where I worked in January 1970.  I was two years old at
the time, so I moved on to Revolving Account Numbers, and entered a
correct number for one of the accounts listed, but was told that it was
incorrect.  I then tried Installment Account Numbers, entered a correct
number for one of the accounts listed, but was told that was incorrect.
 I then called customer service at 800-916-8800, who could not/would not
verify my identification, and then told me to call 800-493-2392.  Same
problem there, and when asked for a refund, I was told I had not been
charged.  I have an email from them stating my order number (451394) and
the amount charged of $14.95.  My debit card/checking account has been
debited $14.95 from "CHKCARDTU *TRUECREDIT 800-49392 CAUS".  I was then
told to call 800-784-3092, and again was told I had not been charged.
 They will not verify my identification, and will not provide me a
refund.  I want my money back.  Period.

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This report was posted on Ripoff Report on 02/12/2010 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/transunion-consumer-solutions/internet/transunion-consumer-solutions-transunion-llc-truecredit-paid-for-service-but-cannot-acce-568797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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