Report: #1399918

Complaint Review: Transunion Van Lines

  • Submitted: Wed, September 13, 2017
  • Updated: Wed, September 13, 2017
  • Reported By: Alicia — salt lake city Utah USA
  • Transunion Van Lines
    3033 wilshire blvd
    los angeles , California
    USA

Show customers why they should trust your business over your competitors...

Do not do business with ALEX aka Alisher Akhmedov (owner) from TRANSUNION VAN LINES, LLC,  He will give you one price and triple the price after he has your furniture . he never honored the sigh contract I had with coastal moving group. He kept my staff hostage. I am an old woman and makes me cry that I deserved such treatment.

1- First Alex and his helper show up and demand cash after they have my furniture on their  truck. when Alex aka Alisher Akhmedov,  demanded cash i offered to paid with a credit card or personal check, he threated to dump my furniture out on the street.  What a rude and unprofessional person.

2-  I had all my belonging already packed and shrink wrapped, all they had to do was pick it up from another storage unit where they were stored.  Eduardo one of the driver insisted he had to repack my boxes again to assure they would not get broken on transist.  i offered them my shrink wrap some boxes and tape, but he  insisted on useing their own supplies and then charged me for it, which I was charged an addition 300.00 for material plus labor.

3-After calling every other day to ask for my inventory list , and final invoice . which to this day 2 month has gone by and i still haven't received my inventory list .

4-  I contacted the the Federal dept. of transportation , and the next day Alex calls and was mad that i filed a complaint.  I did because I couldn't get anyone to return my calls, neither Coastal Moving group or Transunion Van Lines, LLC,  and the outrages price I was given after they had my furniture.  My cost went from 3800.00 to 6100.00 to take my belonging 747 miles from California to Utah.   First I was given a quote by Eduardo, for Cubic feet which would of only been 4100.00, but then Alex decided to charge me by weight which brought the cost up to $6100.00. What a Scan.

5.   I went through about 10 different phone numbers trying to reach transunion van lines, to try to speak to the owner, which later I found out that the owner is Alex.  Even Coastal Moving Group reps.  washed their hands and would not assits me.  


6.  My furniture was finally delievered this past weekend and the driver would not open the doors of the truck for me to see if it was my stuff he was delivering.  Max the driver said, I had to pay the balance in cash and then he will open the doors, or i don't get anything.

7.  Max then contracted two young men standing at 7-11 to help unload the truck.  i paid for professionals to handle my furniture and belongings and it was nothing like that.

8. The rest was a total nightware, my boxes had been opened .  the boxes marked china and crystal ware were all crushed and  all my furniture was damaged.

9.  My Ethan Allen china cabinet looked like someone had gotten a knive or axe to it.   the front facings of the drawers had been hacked with a sharp object right through the shrink warp.

10.  My matching dinning table with the six chairs were either broken or the wood had been hacked off.  

11.  My custom leather sofa had been dragged on it's side until the leather was torn right throught the shrink wrap, and there was a  nasty gash (cut) on the recliner seat. as if someone took a box cutter and slashed the leather .

12.  My like new oak bebe style bedroom furniture was all scraped and missing all the decorative wood carving had been broken off.  the dressers had nite stands had broken legs and missing wood. everywhere.
 My large wall mirror with a lovely decorative Gold color frame was broken and the mirror shattered.   The curio cabinets had missing parts and wood from being dragged.  

13.  i had eight Industrial Sewing Specialty Sewing Machines, which is my lively hood and is how i make a living.    Some of my machines had been dropped the housing were cracked and the gears were broken out.  The workstations for these sewing machines had been torn off the stands and the wheels bent off, probably with a forklift.  The sewing machines that did not have workstations were in crates and that is not how they were delivered.
  i am missing one of my Juki industrial sewing machine and all the mattress bed rails and one lamp shade,  were not in the delivery.  I still have to go through all my boxes to make sure they are my boxes and if anything was taken out of them.  
My expensive mattress had been folden in half and it is permanantly damaging the coils,  it is in that folded position, and can't be straighten out.

14.    The workers that Max (Max being the driver ) hired asked,  me why were all my boxes opened as if someone had gone through them.  During all this time I am calling Alex to tell him about my damaged furniture it goes straight  to voice mail,  Max was constantly talking to someone I believe in Arabic on his cell phone the whole time my furniture was being unloaded. which I am sure it was to Alex.   I asked, Max why my furniture was damaged and he said, it was done in the warehouse, because when he went to go pick up the truck it was already loaded up.
I  believe this damage was a malicious act for filing a compliant with Transportation.

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This report was posted on Ripoff Report on 09/13/2017 11:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/transunion-van-lines/los-angeles-california-90010/transunion-van-lines-or-alisher-akhmedov-warning-do-not-use-them-rip-off-scamers-thief-1399918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
2Consumer
1Employee/Owner

#1 Author of original report

The company needs to be shut down

AUTHOR: - ()

Thank you sire for taking your time and trying to be somehow helpful. I will not stop on this and will continue until I will see someking of resolution.

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#2 Consumer Comment

Used to Work & Consult for a Legit Company

AUTHOR: Jim - (USA)

I guess that would make me a good samaritan??  It's just that I see posts like yours and I know it doesn't have to be this way.  The average consumer is pretty much guaranteed to get ripped off unless they know the industry and how bad things are.  No one will step in to offer consumer protections, so what happened to you is unfortunately....common.  The other problem is it really is expensive to move, but scam companies make it out not to be.  Let me give you an example.

 

A scam mover will provide you a price of maybe $2,000 to move a 1-bedroom from LA-NY based on a cubic foot price.  You jump up and down in happiness thinking you dodged a bullet because the legit mover from United (for example) quoted you a price of maybe $6,000 for everything door-to-door, including long carries, etc... and they'll bind the quote so you won't pay more than 10% (you can pay less, but not more than 10%).  The problem with the scammer quote is that the fuel cost alone to go from LA-NY in a truck will run about $2,000 and the consumer has no idea this is the case.  On move day, the scammer claims you took 2 times more cubic feet than the inventory sheet provided, and runs the price to $4,000, plus upcharges you about 500% on supplies.  Pay now, or we won't move you, or what we call a hostage load.  So you pay because you don't know a hostage load is illegal

At destination (if the mover shows up anywhere near the time they're supposed to show), the mover says it's now going to cost you another $2,500 to unload, which you pay.  Meanwhile, the scammer picks up 2 guys off the street to help unload, damaging stuff in the process, which he/she will also scam.  Now you're out about $7,500 with supplies, and your stuff is damaged beyond repair.  The scammer says he has insurance, but the insurance only applies to him, not to you.  You're stuck with what's called valuation which pays you a whole $0.60/pound for damaged items.  So your 100lb oak table you paid a lot of money for...the mover is entitled to pay you $60 for the damage and the contract allows the mover to walk away after paying the $60, and you have no recourse.  Suddenly the quote from the United guy, whom you could not believe quoted you a price 3x that of the scam mover....had the better quote.  But how would you have known?  You wouldn't - and that's the problem.  There are so many scam movers out there that the consumer thinks the pricing from the scam mover is a normal price and the legit mover is the ripoff.  It's an alternate reality.

 

The legit movers have challenges as well; not enough laborers, not enough drivers, competition from frieght companies who have entered the market offering a hybrid service between a DIY move and a full service move, and they sometimes damage items too.  Compared to the entire industry though...they're a lot better than what you went through.

 

Best of luck to you....

 

 

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#3 Author of original report

They are big scamer and thiefs

AUTHOR: - ()

Sir, thank you for your well-structured information! I don’t know if you are just a Good Samaritan or representative of the company (you sound like company's rep.). I still think I should be reimbursed for things they destroyed. Let’s say it is my fault for choosing the lowest price in the market (bait and switch tactic). They came, overcharged me without proper and legal explanation, and without providing revised estimate before loading my belongings, without providing weight tickets and refusing reweight when I requested. They could have at least be available when customers call, gave better information about my shipment's whereabouts, better and professional delivery, better packing to prevent damages and destruction of my items, make sure they have honest movers who does not steal. Maybe then I would agree with you and I would say that at least I've got great service for things they charged me.

 

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#4 REBUTTAL Owner of company

It Has Nothing To Do With You Being a Woman

AUTHOR: Jim - (USA)

You were treated in this way because there are no real protections in the law to prevent something like this happening to anyone, regardless of gender.  It's the reason why scam movers can hide on the internet; you contact them because the internet seems like the perfect place to find a service like this and there are so many to choose from.  After the scam is carried out, you file a complaint - with no repercussions or ability to retaliate against the mover.  Even if the police come by in the middle of the scam - there is nothing they can do because the police consider your move to be a civil matter and not a criminal one.  You could sue but the contract would be non-binding and quite vague as far as overall cost of the move (cubic feet/weight), but is quite explicit as to what their valuation liability is when all your stuff is damaged, and it's very little

Once Alex finds he can't do a move under the name Transunion because of too many complaints on the internet, he will simply shutter the business for maybe a month, and reopen under a new name and new license.  His new company will have no complaints for people to find on the internet, and even your filed complaint here on ROR will become obsolete to most anyone looking for information on movers.  At one time, there was the Interstate Commerce Commission that oversaw the moving industry; when the commission disbanded in the late 1970's, the Chairman testified before Congress.  When asked who HE would select as a mover if he were going to do a cross-country move, his response was....I would move myself.

I'm not sharing anything new here  - this is a very old scam using a tried and true formula of consumers legitimately shopping around for the best price where many illegitimate movers exist, to scam money out of people.  The consumer thinks they've done their home work by searching for (a) the best price, and (b) complaints on the mover.  The consumer THINKS they've done all their due diligence and then they select the scam mover because they think they're the best value.  The legit movers (United, Allied, Mayflower, North American, Bekins, Graebel, and a few others) can't compete with scam movers on the initial price they quote because the scam mover is low-balling you on price and pulling you as the mark...in.  Once your pulled in by shopping for the cheapest price, the scam starts, and pretty soon what the move cost you overall is far more than the legit mover.

This has nothing to do with you being a woman.  You probably did everything you were supposed to do if you were looking for the best value in any other industry out there, except moving.  The moving industry is an industry where the average consumer will think they're doing the right thing to find the right mover, and they aren't.

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#5 Author of original report

they cant treat people like this

AUTHOR: - ()

Still, it doesn't make the situation any better. They took advantage of me, and what if there are many others who scare to say anything. I'm a woman, and they took advantage of me. Im crying everyday for things they destroyed. Its my lifehood.

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#6 Consumer Comment

You Should Have Chosen One of the Major Movers

AUTHOR: Jim - (USA)

With all of the stuff you have and the value of the equipment, you should NEVER have selected a company like this.  You may have had to pay $7000 or more, but with the value of the items you described as needing to be moved, this would have never happened.  Here are some things you should have known:

 

1.  Scammers always use cubic feet to measure your load because it's easier to fudge the amounts and upcharge you once they load you.  With weight, you get a more accurate quote, but I doubt the driver took his truck to a weigh station to weigh his truck before your move, and then after.  Alex simply saw your stuff, what you had to move, and switched to weight because your stuff isn't plasterboard.  A professional mover would have sent a surveyor to your house, seen what needed to be moved, put the inventory together, and had you commit to a binding contract based on weight.  Which leads me to...

 

2.  If you have to complete an inventory sheet, you're going to get scammed.

 

3.  If you found a mover on the internet, you're going to get scammed.  You're going to find a company like Coastal who will broker your move out.

 

4.  Nobody really oversees the moving industry - certainly not the FDOT.  I seem to recall they have exactly 3 people who oversee the entire country (one of whom is generally on vacation) and the thousands of movers to oversee.  In other words, your complaint resulted in nothing happening.  Even if it did, Alex would shut down TransUnion, wait about one month, and then open up a new moving company in the same place with a clean record.  I suspect TransUnion isn't Alex's first company - just in case you were wondering, and it probably won't be his last.  And no, the FDOT really can't do much about guys like this.

 

5.  You will never ever receive enough from the minimal amount of valuation you signed up for to repay you for the damage they caused you.  The China Cabinet, bed, crystal,etc....sewing machines...you may get a few hundred dollars for the damage...

 

 

The worst part now is that your income stream is now compromised because you went for someone who quoted you a cheap price; not only are you out thousands in damage for your personal items, you're now out of business until you can figure out your sewing machine situation.  So now I will tell you what I tell anyone who I know is going to move:

 

Moving is not an inexpensive venture.  It is time consuming for you and is generally very stressful.  Choosing a mover based on price will generally cost you far MORE than if you had simply paid for a professional mover to come do your move.  Get off your computer and find the yellow pages - finding a professional mover is something you have to do the old fashioned way. 

If you really thought professional movers are expensive, count your losses right now and tell me how cheap that mover you selected really was??  Best of luck to you....

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