Report: #1044091

Complaint Review: TransUnion

  • Submitted: Wed, April 17, 2013
  • Updated: Mon, April 29, 2013
  • Reported By: Tired — MINOT North Dakota
  • TransUnion
    555 West Adams
    chicago, Illinois
    United States of America

TransUnion Cryptic and Sneaky Runarounds to Avoid Solutions for "Certain Consumers" chicago, Illinois

*REBUTTAL Individual responds: I Accept

*UPDATE Employee: Please Let TransUnion Help

Show customers why they should trust your business over your competitors...

I called TransUnion (right after contacting LifeLock Services) on April 17th, 2013 at 2:43 pm Central Standard Time, 
(1-800-680-7289 and  spoke  to  someone  of  the  name  "Steve  Tyson"  .   I explained that I was a LifeLock Member (at this point, "Steve" interrupted me, stating to me in a slight hostile manner that "They have never heard of this company" and I had to interrupt him, stating to him that when I logged into my LifeLock 
account online (April 16th 2013  the first page stated that my TransUnion credit score was down 10 points (from 640 to 630) and that according to LifeLock, there were NO ALERTS indicating new accounts being opened or late payments of any sort.  This is when "Steve" mumbled something (I believe he intentionally did not want me to understand what he was saying) then he clearly stated that I needed to 
pay $7.99 in order to see my report (which I already can see on LifeLock, this is why I signed up with them to avoid this type of thing) then he continued to mumble more unclear words (I feel to "throw me off"), and this is when I asked for his name (which I believe was not his real name due to his foreign accent) and then I asked him for his 'Agent Number' (to find out if he 
would mumble) then he said that he did not have one, then I asked him who his supervisor was, then he stated that he did
 not have one, then this is when I asked him how is he able to be employed, he mumbled more things, then I just hung up.

I have had to go through HELL with this company before, sending in proof of residence (I sent in a utility bill with my name on it), with my driver's license, and signature.  They rejected my information, stating that all of it was "unclear", and I've zoomed in the info, printed it out, slowly signed my name many times over, but they refuse to help me.  I believe they are purposely giving me a hard time, and this complaint is the last resort towards filing a lawsuit against TransUnion, because the other 
credit bureaus have not given me this kind of grief.  Something is not right, and I think I know what itis.

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Updates & Rebuttals


#1 REBUTTAL Individual responds

I Accept

AUTHOR: Joy - ()

I received a response this morning, and I Fully Accept.  Thank You very much TransUnion for assisting me with my issue.  I have hope now.
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#2 UPDATE Employee

Please Let TransUnion Help

AUTHOR: TransUnion - ()

Hello, we received your complaint and we want to help.

Please send us an email at and include your name and the best number to reach you at during business hours.  Please also indicate that you are emailing in regards to the complaint you posted on RipOff Report.  Include just a short message about how we can help you and we will be in touch to help resolve your issue. 

Thank you!


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