ASTAR Travel I purchased a holiday prize with Astar with my credit card. I cancelled the purchase the next day in writing and requested reimbursement. The company has not reimbursed me yet after 5 months Tampa Florida

Last March 09, I received a call in Brisbane Australia that I have won a Bahamas cruise prize over the internet but it was a discounted holiday in Florida. The prize was for 7 days/6 nights in Orlando plus 3 days/2 nights Fort Lauderdale and 4 days/3 nights Cruise in Bahamas (Optional) or 3 days/2 nights in Las Vegas (Optional). Plus 2-2 day Universal Theme Park tickets or a 7 continuous day rental for four persons. All this for an additional US$998. It was a dream holiday and too good to be true (assuming we paid our ticket from Australia to Florida...)

Somehow the Astar seller had my credit card details and wanted me to re-confirm over the phone. After several questions he "convinced " me that it was genuine and the offer was valid eighteen months. I reluctantly purchased the holiday, the next day I realized I had made a mistake and cancelled the order in writing explaining the reasons of our cancellation. Three weeks later I got the vouchers and mail them back immediately for reimbursement.

After several phone conversations with ASTAR customer service, confirming receipt of the cancellation letter, the returned holiday vouchers and the promise that I will be reimbursed, I never received any money back.

My last correspondence has been to the CEO on 26 June 2009 explaining my situation and I still have not received any response. My next move now has been to contact the Attorney General of the State of Florida and the Tampa Better Business Bureau to file an offical complaint. I will also file a "rip off" complaint with my Australian bank to back charge the transaction and will report to the police.

I will update thir report in due course

Henry
Brisbane
Australia