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Report: #1401334

Complaint Review: Travel Visa Pro - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Jcaldwell — Los Angeles California United States of America
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  • Travel Visa Pro Nationwide USA

Travel Visa Pro Expedited 2 day visa SCAM Los Angeles Califorina

*REBUTTAL Owner of company: Expedited China Visa Process Explained

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 STOP!! PLEASE READ!!! This company is a scam. I totally should have read the negative reviews before I came here. First of all they are extremely overpriced when compared to other visa companies in the area, but monies not an issue for me so I thought you get what you pay for so I'll go with the best. Terrible idea. I go to the office meet with the nice young lady. She had me fill out the paperwork and then send over my flight itinerary along with hotel confirmation. I completed my visa application extremely detailed leaving nothing out. I came on a Wednesday and paid for expedited service to have my passport delivered to me Friday, because my trip to China was Monday at 11:30 AM which they knew because they require my flight information. On Friday I call in the morning to see what time I can pick up the passport,

The lady was not in the office. In the afternoon I get a call that The Chinese consulate needs hand written letter stating that I will be staying in Hong Kong and traveling to China. Information remind you that I had already clearly put on the visa application. I leave my meeting write the letter signed and sent it over. She said she was going to email this to the consulate. I get a call back saying that they are not going to complete my application today it will not be ready until Monday. I have a flight at 11:30 AM Monday so I'm freaking out. The lady calls me and tells me that if I pay an extra $200 the consulate will open up at 8:30 AM she'll get the visa and bring it to me at the airport. I am irritated that I have to pay another $200 on top of the $429 but I have no options because I cant cancel my flight to China or rescheduled it, which this company knew very well. So long story short I get my visa Monday at the airport and it has an issue date of Friday. So I think to myself wait why does the visa say issue date is Friday if the lady said they couldn't do it Friday it would have to be issued Monday morning at 8:30 AM. I politely sent over an email asking for them to clear it up. And all of the sudden I'm a bad guy I am causing problems I should be grateful that they brought it to the airport what's my problem, I should be thankful that they did my visa and if this is a small investment for a 10 ye visa. I say look I'm not trying to cause a problem I just need to see any type of documentation that the counselor requested an additional letter for me or that they require an additional $200 in order to get my visa early.

That's it... they said they didn't have anything there was no email from the counselor even though she said she was going to email it to them wait for a Reply. I drop it because I'm not really worried about the money, I said you know what if they need $200 that bad they can have it. So I go to Hong Kong travel to China my first day no issues. The next day I return to China and I'm stopped at customs because my 10 year visa is actually only a one visit visa. Un freaking believable. So now I have to pay an additional $130 to be able to enter China on my second day. I called speak with several people scam travel visa pro and guess what, everything is my fault sorry not sorry. I own several small businesses and I understand how hard it is to survive so I never leave bad reviews. But I can't sit back while this company is running scams on every day working people that might not have an extra $130 Pay for a visa that they already pay $630 for. Now I have to go back to China next week and I do not have a Chinese visa lol. Guess where I won't be going to get my new visa

This report was posted on Ripoff Report on 09/20/2017 12:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/travel-visa-pro/nationwide/travel-visa-pro-expedited-2-day-visa-scam-los-angeles-califorina-1401334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Expedited China Visa Process Explained

AUTHOR: Travel Visa Pro - (USA)

POSTED: Tuesday, September 26, 2017

We’re sorry you’ve had an unfortunate experience with your Chinese visa. We at Travel Visa Pro are not in the business of scamming our clients; we recently celebrated our tenth anniversary and have had thousands of clients with positive results using us to process their visa and passport applications.

 As you stated, the visa service you requested was indeed expensive. This is not because TVP is overpriced, but rather our employees are well versed in passport and visa regulations, and the company invests heavily in network security for protection for you, our clients. This provides much more value and better results for everyone.

 In regards to the ten-year multiple entry visa to China you requested, we understand that it can be frustrating to have to hear additional paperwork is required. Unfortunately, because you did not provide a full itinerary showing your travels to and from mainland China – only Hong Kong – the consulate did not have any information to go on. Despite your insistence you “clearly put” your travel plans to China on your “extremely detailed” application, you left the most critical piece of information necessary to process your application. The reason your visa had Friday’s date was because the visa had already been processed that day; you simply did not get the explanation letter to us in time to submit it to the consulate by the end of business.

When our staff went above and beyond to rush to the consulate when they opened Monday morning and then drive to the airport to hand deliver it to you, you should be aware this is not a service we ordinarily provide. We were attempting to have you salvage your trip. If Travel Visa Pro truly didn’t have your best interest at heart, we could have simply informed you the application couldn’t be processed or mailed it to arrive after your flight. Yet that was not the case; one of our staff members took extra care to drive to LAX and find you.

 Finally, in regards to the single-entry visa to China. The Chinese consulate has absolute discretion when issuing single or multiple entry visas. When you didn’t provide your plans to return to mainland China and provided a passport with less than a year’s validity, they made the choice to issue you a single entry before receiving the explanation letter.

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