Both my sister and I were ripped off by TravelEz, August 20, 2000 (sales marketing team for Travelbridge) for services that have not been provided. We paid $5995. We attempted within a half hour of our credit card payment to receive a refund... The credit card company stated that a contract had been signed and thus in the state of Florida, a refund was not due to us. After many visits to the agency/s, with requests for a refund and ...going nowhere over a 10 month period, we formulated two letters of complaint, each of which requested a refund. The first letter was sent - a) to the office manager / owner of TravelEz and to 3 salespersons from his sales force; b) to Don Eastvold, President of Travelbridge Air Land & Sea and to his Vice President. The troubleshooter from TravelEz rudely and inappropriately responded to the first letter. The second letter was ignored.
Background Info: Travelbridge stated that they were a seperate entity from the sales force at TravelEz, who had sold their product and thus, were not responsible for any of their marketing strategies. The trouble shooter, at TravelEz showed deep concern at the confidential information that my sister and I had acquired re sales, sales management, refunds, incentives, variations in membership prices, their direct connection to Travelbridge...etc... all on hard copy.
Issues: My sister and I do not live in Florida and cleary stated at the marketing presentation that we intended using our travel link status at home. We were not able to do so in our country of residence. There are many other issues.
Where do we go from here? Should this be brought to the attention of the media? We have hard copies of our letters and the many various inner office memos and letters that were circulated at TravelEz. Travelbridge should not be left in a position to scam others.
BTW TravelEz now goes by the name of Premier Travel.
Premier Travel is located in the same office space that TravelEz used. It has the same sales team and office manager / owner.