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Report: #1178052

Complaint Review: TRAVELOCITY - Internet

  • Submitted:
  • Updated:
  • Reported By: KElseybredy — las vegas Nevada
  • Author Confirmed What's this?
  • Why?
  • TRAVELOCITY Internet USA

TRAVELOCITY HORRENDOUS Internet

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NEVER USE TRAVELOCITY!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!! I HAVE BEEN PLANNING MY TRIP FOR A WEEK, ON THE INTERNET ALL DAY!!!!!! TRYING TO FIND THE BEST PRICE AND ROOM AND FLIGHT, I FINALLY GET TO THE PART WHERE I CAN ENTER MY CREDIT CARD INFORMATION AND AS SOON AS I CLICK SUBMIT,

2, TWO!!! SEPARATE CREDIT AUTHORIZATIONS PLACED ON MY BANK CARD BEFORE EVEN BOOKING MY TRIP!!!!! BEFORE GETTING AN ITINERARY NUMBER!!!! BEFORE EVEN CHARGING ME THE AMOUNT FOR THE TRIP!! ONE AUTHORIZATION HOLD FOR $3,992. AT 4:00A.M!!! THEN ANOTHER AUTHORIZATION HOLD!! 4 HOURS LATER FOR $3,992.!!!!! MY TRIP WAS ONLY SUPPOSED TO COST $7,500. MY TRIP NEVER GOT BOOKED, MY TRIP NEVER EVEN GOT CHARGED FOR THE $7,500!!!!! TRAVELOCITY REPRESENTATIVE, OF COURSE, TRIED TO GIVE ME SOME REASONING FOR THIS; THEY NEVER FIXED THE ISSUE.

INSTEAD THEY PUT ANOTHER AUTHORIZATION HOLD ON THE ACOUNT!!!!!  THEY DONT KNOW HOW TO FIX THE ISSUE, THEY KEEP READING ME A SCRIPT OVER AND OVER LIKE A ROBOT ABOUT "THE AUTHORIZATION IS A TEMPORARY HOLD THAT WILL BE  LIFTED IN 3 BUSINESS DAYS". 3 BUSINESS DAYS???? I SPENT A WEEK PLANNING THIS TRIP; PRICES CHANGE EVERYDAY!!!!! NOW TRAVELOCITY IS TELLING ME I HAVE TO WAIT 3 BUSINESS DAYS FOR THE AUTHORIZATION HOLD TO BE LIFTED!!!!! I TOLD THEM I WANT MY SAME PRICES HONORED THAT I SPENT TIME PICKING OUT, THEY TOLD ME "WITHOUT AN ITINERARY NUMBER, THE COSTS CANNOT BE GUARANTEED",

THEY TOLD ME "I SHOULD CALL MY CREDIT CARD COMPANY AND HAVE THEM INCREASE MY DAILY LIMIT TO $11,000 SO I CAN STILL BOOK THE TRIP." THEY WANTED ME TO STILL BOOK THE TRIP WITH TWO CREDIT CARD AUTHORIZATION HOLD ON MY CARD!!!!!!! ARE YOU KIDDING?? NO!!!! NOT ONLY WILL I NOT BOOK THE TRIP THROUGH TRAVELOCITY, I WILL BLOCK THAT WEBSITE FROM MY INTERNET BROWSER SO I NEVER, EVER HAVE TO SEE IT POP UP ON MY BROWSING SESSION, EVER AGAIN!!!!! THIS WAS A 7 HOUR ISSUE!!! ITS 11:26A.M AND NOW IM ON THE PHONE WITH THE CREDIT AUTHORIZATION REMOVAL COMPANY SO I CAN HAVE MY FUNDS BACK!!!!

NEVER USE TRAVELOCITY!!!!!!

This report was posted on Ripoff Report on 09/20/2014 12:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/travelocity/internet/travelocity-horrendous-internet-1178052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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