Report: #1382489

Complaint Review: Travelocity

  • Submitted: Sat, July 01, 2017
  • Updated: Sat, July 01, 2017
  • Reported By: John Kabana — Venice Florida USA
  • Travelocity

    Nationwide
    USA

Travelocity Travelocity Cancellation Insurance Scam Nationwide

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Booked a flight with Travelocity and took the "cancellation protection" plan. The cost of the ticket was only $ 102.00 and the cancellation plan was $ 19.00. However in the fine print they will not cover anything outside of a medical situation and then you need a doctors note. Therefore you need to spend more than what in this case is the ticket cost to get a note from the doctor with co pays etc... than the ticket is worth.

Even then its sketchy if they will refund your money. To be blunt this "Cancellation Protection" offering is deceptive at best and downright thievery at worst. To compound my disgust with this company it took me 30 minutes to get to talk with someone in customer service, then another 20 minutes of waiting to talk with a supervisor who basically read to me the rules. The money isn't much but I really don't like the deceptive way they hosed me and the lack of customer service is appalling.

I know some corporate lawyer will respond to this with a rebuttal saying I should have read all the fine print. Really? On such a small purchase I need to spend 15 minutes going through looking to see how they are going to hose their customers... Come on, just be honest and say cancellation plan limited to medical emergencies. The problem with that is they wouldn't be duping so many people out of their hard earned cash...

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This report was posted on Ripoff Report on 07/01/2017 04:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/travelocity/nationwide/travelocity-travelocity-cancellation-insurance-scam-nationwide-1382489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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