Report: #306356

Complaint Review: Travelocity - San Antonio Texas

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Ripoff Report is Xcentric Ventures

Submitted: Tue, February 05, 2008
Updated: Tue, February 05, 2008
Reported By: — Studio City California

Author Confirmed

Why?

Travelocity travelocity.com San Antonio, Texas U.S.A.

Phone: 866-636-8511
Web:
Category: Travel Services

Travelocity Guarantee not fulfilled San Antonio Texas

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My wife and I booked a trip to Los Cabos through Travelocity.

Once we arrived at the hotel Dreams we found that there was ongoing construction at the pool.

We contacted Travelocity, believing that they guarantee the hotel to be free from construction, unless previosly notifying the customer.

They booked us a new hotel room at a different hotel.

We traveling Dec 3 - 7 of 2007 and as of today 02/04/2008 we have not received a refund for the first hotel, which we did not stay at.

I have emailed, faxed, phoned, and FedExed information from December 3rd forward and still have no refund.

They continue to say they are working on it.

Marc
Studio City, California
U.S.A.

This report was posted on Ripoff Report on 02/05/2008 12:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/travelocity/san-antonio-texas-78233/travelocity-guarantee-not-fulfilled-san-antonio-texas-306356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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