Report: #451037

Complaint Review: Travelocity

  • Submitted: Tue, May 12, 2009
  • Updated: Wed, May 13, 2009
  • Reported By: San Diego California
  • Travelocity
    Travelocity.com
    San Diego California, Arizona
    U.S.A.

Show customers why they should trust your business over your competitors...

I booked a hotel with Travelocity. Within 24 hours I found I could book with the hotel directly for less money. I called Travelocity and asked that they exercise the Travelocity Low Price Guarantee. They refused to meet the hotel's price, stating that Travelocity "buys rooms in buld and this is the best price they can offer." Further, they charged me $25 to cancel the reservation after refusing to honor the Travelocity Low Price Guarantee.

Summary: do not book hotels thru Travelocity. Book with the hotels directly for a better price. The Travelocity Low Price Guarantee is fake.

Dave h
San Diego, California
U.S.A.
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This report was posted on Ripoff Report on 05/12/2009 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/travelocity/san-diego-california-arizona/travelocity-travelocity-low-price-guarantee-is-fake-san-diego-california-451037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Travelocity Price Guarantee is Fake - UPDATE to Report #451037

AUTHOR: Dave H - (U.S.A.)

Hello -

I posted report #451037, Titled "Travelocity Price Guarantee is Fake."

In fairness to Travelocity, I submitted an email to Travelocity Customer Service (memberservices@travelocity.com) requesting a refund of the $25 reservation cancellation fee.

Travelocity granted my request for a refund! They were very polite and prompt in their response.

WAY TO GO TRAVELOCITY!

Maybe the way to get a problem resolved is by e-mail instead of phone?

Dave H. San Diego
Respond to this report!

#2 Author of original report

Travelocity Price Guarantee is Fake - UPDATE to Report #451037

AUTHOR: Dave H - (U.S.A.)

Hello -

I posted report #451037, Titled "Travelocity Price Guarantee is Fake."

In fairness to Travelocity, I submitted an email to Travelocity Customer Service (memberservices@travelocity.com) requesting a refund of the $25 reservation cancellation fee.

Travelocity granted my request for a refund! They were very polite and prompt in their response.

WAY TO GO TRAVELOCITY!

Maybe the way to get a problem resolved is by e-mail instead of phone?

Dave H. San Diego
Respond to this report!

#3 Author of original report

Travelocity Price Guarantee is Fake - UPDATE to Report #451037

AUTHOR: Dave H - (U.S.A.)

Hello -

I posted report #451037, Titled "Travelocity Price Guarantee is Fake."

In fairness to Travelocity, I submitted an email to Travelocity Customer Service (memberservices@travelocity.com) requesting a refund of the $25 reservation cancellation fee.

Travelocity granted my request for a refund! They were very polite and prompt in their response.

WAY TO GO TRAVELOCITY!

Maybe the way to get a problem resolved is by e-mail instead of phone?

Dave H. San Diego
Respond to this report!
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