• Report: #739429
Complaint Review:


  • Submitted: Fri, June 10, 2011
  • Updated: Fri, June 10, 2011

  • Reported By: SchatziOtto — Brooklyn New York United States of America
Internet United States of America

Travelocity.com Travel Insurance Rip-Off Scam Internet

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So I recently made a personal trip to visit my family.  I went online
an ordered my airline tickets on Travelocity.com.  Unknown to me,
somehow a $19.95 charge for "Travel Insurance" was added to my bill.  I
didn't notice this additional charge until I printed out my trip
itinerary.  When I tried to cancel the insurance I never intended to
purchase, I was sent to a call center in India where I was told that I
needed to cancel the insurance 72 hours before the day of my trip.  Well
I don't know how I was supposed to cancel a transaction that I had no
idea I had made.  It is a blatant gotcha scam.  I tried to dispute the
charge with my credit card company and travelocity.com had the nerve to
say that I had indeed made the purchase.  This is after I had informed
travelocity.com that they will permanently lost a customer for life if
the charge was not refunded.  And they have, as I would never do
business with them again.  I think it is ridiculous that I would be
charged for something I didn't order.  And I certainly wouldn't have
made a purchase of travel insurance for a personal family visit.So
consumer beware.  I would avoid using travelocity.com for any travel
plans in the future.  They aren't upfront about their fees, and they are
basically running a scam with this hidden travel insurance fee.  In the
long run if more customers do as I do and stop doing business with them
over these fees, will the $19.95 be worth it for them?  I also intend
to file a complaint with my state's attorney general.

This report was posted on Ripoff Report on 06/10/2011 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/travelocitycom/internet/travelocitycom-travel-insurance-rip-off-scam-internet-739429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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