• Report: #1072604
Complaint Review:


  • Submitted: Fri, August 02, 2013
  • Updated: Fri, August 02, 2013

  • Reported By: Bruce — McHenry Maryland
Internet USA

Travelscape.com subsidiary of Expedia.com beware of reservation rules Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

 Called Holiday Inn On the Beach Resort in Galveston, Texas to book a room for a reunion in October and was told that all rooms were booked. Went to Expedia.com to try to find a nearby hotel and they found Holiday Inn Seaspray Resort just down the road. I booked it with them. Unknown to me, it was booked through a third party, Travelscape.com.

I got a call from our reunion president and was told that there were rooms at the first hotel. He had the Holiday Inn reservation manager cancel my reservations at the second hotel and make new ones at the first hotel. Note that it is the same chain of hotels.

I called 1-888-205-3315 for Expedia.com and tried to convince them to transfer the request and money to Holiday Inn On the Beach Resort. Now began a 45 minute discussion with various English as a second language operators who had no clue what I was requesting. As it turns out, the money is encumbered and can not be returned or switched to the other hotel. When asked what happens to the money since the reservations have been cancelled by Holiday Inn I was told that it counted as a penalty and they could keep all $535.

Be aware of the reservation conditions as quoted by ESOL operators and never accept an absolute no refund policy. If enough people refuse to accept the policy they will change it. The only written notice I received was by email confirming my reservation along with the notice of no refund which, of course, was after my card was charged.

At this point, I am attempting to get the Holiday Inn reservation manager to renew the reservations at the second hotel, Holiday Inn Seaspray Resort. Wish me luck.


This report was posted on Ripoff Report on 08/02/2013 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/travelscapecom/internet/travelscapecom-subsidiary-of-expediacom-beware-of-reservation-rules-internet-1072604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Travelscape.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?