Complaint Review: Treasure Seekers Toys & Gifts - Internet
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- Author Not Confirmed
- Treasure Seekers Toys & Gifts Internet United States of America
- Phone: 262-293-6709
- Web: treasureseekersgifts.com
- Category: Toy Stores
Treasure Seekers Toys & Gifts Charged for online order but never received merchandise Internet
*REBUTTAL Owner of company: This has been refunded!
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I placed a order on Dec. 13 2010 online at Treasure Seekers for oneT-shirt, expecting it to arrive in time for Christmas. As of Jan. 13 2011, I have not received the merchandise. I did receive a order confirmation e-mail that stated that my order was shipped via priority USPS, but there was no tracking number included.There was also NO contact number. Those two things by themselves should have sent a red-flag about the company, but I decided to wait. I verified that the 'company' did charge/collect the purcahse amount from my credit card company.
I have replied to the confirmation e-mail (from michele mazur) in early January to get information about the order, but as of this posting, still no reply. I have called the contact number listed on the web-site numerous times, but only get a recording. I have left contact info and the reason for the call, but still haven't heard anything from the company.
There are plenty of red flags about the web-site that would have me believe that it is a small business that is ran from a house: The web-site is poorly done. There is no option to call in an order (orders are done online only). Contact info is hard to find (believe on purpose). Let buyers beware...
This report was posted on Ripoff Report on 01/13/2011 01:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/treasure-seekers-toys-gifts/internet/treasure-seekers-toys-gifts-charged-for-online-order-but-never-received-merchandise-int-682243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
This has been refunded!
AUTHOR: Michele Mazur - (United States of America)
SUBMITTED: Tuesday, January 18, 2011
I am sorry this order was missed over the holidays as it was out of stock on the size. There was confusion and I thought she was notified. There was never an email that it was shipped sent. I was away from my business for a couple weeks due to health and my employees had a hard time keeping up with emails and the phone.
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