On August 28th 2002 I purchased the Slim Patch from Tree House Marketing. I was told I would receive the product in 10 days.
I was informed that I could purchase a 30 day supply for $20.00 but that they would send me a 90 day supply and that if I was not satisfied with the product that I could return it in 30 days and they would not charge me the additional $199.95 for the additional 2 months.
I did not get the product until Oct 1st, 2002. Sara said that the product was on back order and it was coming from overseas.
When I finally received the slim patch I called and told Sara that I received it and she said that she would document it.
I returned the product on October the 9th via U.S Postal Service Delivery confirmation number 0301 0120 0009 0832 0148. They received it on Oct the 11th yet on Oct 23rd, 2002 they still debited my account for $199.95.
After numerous calls I spoke to Sara and Heather the receptionist. They would not let me speak to any manager stating every time that I called that they were in a meeting.
I called customer service at the time they directed and sat on hold for 30 minutes each time and no one came to the phone. A couple of times that I did get through they said yes your name is on the list to get reimbursed bla bla bla
I have faxed, emailed and called and no one has ever returned my call. I have faxed the confirmation that they received the product that I returned as well.
Now Jason Turley from TreeHouse Marketing is telling me that he has no record of when I received the product and that he is not going to return the $199.95 that he stole from my account.
This is not over Mr. Turley. Both the Orem and the Provo Police Detectives will be contacting TreeHouse Marketing.
Mountain View, California