Report: #356913

Complaint Review: Trend Micro Online Store, Digital River.com

  • Submitted: Tue, July 29, 2008
  • Updated: Tue, July 29, 2008
  • Reported By: Perkinston Mississippi
  • Trend Micro Online Store, Digital River.com
    trendmicro.cs@digitalriver.com
    Internet
    U.S.A.

Trend Micro Online Store, Digital River.com always redirected, never a refund Internet

*Consumer Comment: If you had used a credit card you could have filed a written chargeback request within 60 days

Show customers why they should trust your business over your competitors...

Today is 7/29/08. I have been attempting to obtain a refund from Trend Micro since 4/20/07. Ridiculously enough, I have been redirected more than two dozen times and have given my order info as much.

I have a folder full of redirects and phone calls made to collect my refund on a program that I was unable to install. I have made inquiries to every dept they said and spoke with more than several "representatives" who promised to direct deposit my refund in my checking account.

Needless to say, almost a year and a half later, I am still out $52.95. They were quick to cash my check but to this day have failed to issue my refund

Ouida
Perkinston, Mississippi
U.S.A.
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This report was posted on Ripoff Report on 07/29/2008 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/trend-micro-online-store-digital-rivercom/internet/trend-micro-online-store-digital-rivercom-always-redirected-never-a-refund-internet-356913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

If you had used a credit card you could have filed a written chargeback request within 60 days

AUTHOR: Friendly Help - (U.S.A.)

Then the issue would have been quickly resolved, one way or the other.

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