• Report: #933310
Complaint Review:

Tri-Care Express Scripts (home delivery pharmacy)

  • Submitted: Mon, August 27, 2012
  • Updated: Mon, August 27, 2012

  • Reported By: Loretta — Crestview Florida United States of America
Tri-Care Express Scripts (home delivery pharmacy)
Phoenix, AZ 35072-2150 Phoenix, Arizona United States of America

Tri-Care Express Scripts ,home delivery pharmacy, Lying, Incompetant pharmacy workers and customer service representatives and supervisors. Phoenix, Arizona

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After sending in a doctor's written prescription medication for home delivery, within a week I called to check on it.  I was told it would take two weeks longer than expected.  I was going out of town for a week so would not be home obtain it.  (It is a controlled med and had to be available to sign for it.)  I asked the rep to cancel it and I would obtain it locally.  Within 3 minutes she returned to the phone, told me it was cancelled.  I asked when do I get my prescription back and she told me I wouldn't, that it was destroyed.  This information was followed up by another rep another couple of days later. 

After that I called a supervisor, was told they do not destroy a schedule II medication but send them back to the consumer.  I waited.  After about a week of waiting I called and was told my prescription was sent out.  I waited several more days and today received a letter from Express Scripts containing another person's written prescription!  Where is, and who has my schedule II controlled medication, and what about the person who's prescription I now have in my possession?

This is indeed the worse pharmaceutical company I have ever had to deal with.  All of their representatives do nothing but lie, and/or tell whatever story they think might get them off the hook or enable them to be lazy about their jobs.  The supervisor (Moses Ext #233644) I spoke to this morning promised he would call my physician to tell them what happened concerning my prescription.  He did nothing.   

This report was posted on Ripoff Report on 08/27/2012 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tri-care-express-scripts-home-delivery-pharmacy/phoenix-arizona-/tri-care-express-scripts-home-delivery-pharmacy-lying-incompetant-pharmacy-workers-and-933310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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