• Report: #963303
Complaint Review:

Tri North Lighting

  • Submitted: Thu, November 01, 2012
  • Updated: Thu, October 03, 2013

  • Reported By: 3boysmom — Massachusetts United States of America
Tri North Lighting
10 San Fernando Lane East Amherst, New York United States of America

Tri North Lighting LED Christmas Lighting Treat Customers Horribly! East Amherst, New York

*Consumer Comment: Take a look at this Photograph

*Consumer Comment: They Have ADHD

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I wish I'd read the other comments about this company before I bought from it! I ordered a Halloween costume and knew that the timing might be tight, but by paying for priority shipping, it fit within the time frame mentioned on the site. When asked for any "special instructions or comments about your order," I wrote in that I needed it for a specific date, and if that shipping method wouldn't get the item to me in time, to please let me know. Well, no one ever contacted me, so I assumed I was ok.

The day before I needed the costume, I emailed the company to ask for a status update. Coincidentally, I received a "order update" (not a response email) soon after saying that my item had been shipped. I again asked when it was shipped, and when it would arrive. No answer. Later I was finally able to see tracking on the USPS site, and saw it was just shipped that day! With two-day priority shipping, it meant I would receive the costume the day after I need it.

All in all, four unanswered emails. But my main complaint is not about that - it is about the response when I called about returning it. The gentleman (I say that loosely...) whom I believe was Jeffrey Beach, was incredibly rude, interrupting me several times and asking me "What didn't I understand about the shipping times?" I had to hang up because I was getting so infuriated by the way he was treating/speaking to a customer. Like others have said, he told me I should have ordered with another company. I wish I did...  I will be certain to in the future... and I would urge you to as well.  

This report was posted on Ripoff Report on 11/01/2012 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tri-north-lighting/east-amherst-new-york-14051-2234/tri-north-lighting-led-christmas-lighting-treat-customers-horribly-east-amherst-new-york-963303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Take a look at this Photograph

AUTHOR: Jimmy - ()


Cove Lights


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#2 Consumer Comment

They Have ADHD

AUTHOR: Jimmy - ()

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