Report: #181166

Complaint Review: Triad Financial - Chase Receivables - Syncom - Mercantile Adjustment Bureau

  • Submitted: Tue, March 14, 2006
  • Updated: Thu, September 13, 2007
  • Reported By: Tallahassee Florida
  • Triad Financial - Chase Receivables - Syncom - Mercantile Adjustment Bureau

    Huntington Beach, California

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My ex husband totaled our car we got financed through Triad in January of 2004 and our insurance paid all but $1,402.19 of the amount owed to Triad. My ex husband was out of work for six months and I was left paying the bills solely trying to support him and four kids until he went back to work.

In January of 2005 I received a call from Chase Receivables to collect what was owed to Triad Financial. We weren't completely on our feet so the guy offered me a settlement amount. I agreed to pay $905 and he told me he would call Triad and see if it was okay with them and he called me back within 45 minutes. I let Chase Receivables draft $905.00 out of my account which I have a copy of to pay Triad Financial as agreed in full.

In December of 2006, this year I got a letter from Syncom in Houston Tx regarding the account I had paid off with Chase Receivable for Triad. I called Syncom at 1-800-580-8615 and let them know I had paid the account off in full. I called Chase Receivables at 1-800-622-0484 to let them know I had gotten a letter from another collection agency regarding the account I paid to them for Triad and they told me Triad had received notice that the account was paid in full January 2005 when I paid it.

A month later Syncom sent me another letter, I called them again. They stopped sending me letters. A weeks ago the second week of March 2006 I received a call from Mercantile Adjustment Bureau on my job. Someone named Tammi left a message for me to call her at 1-877-230-8414 x8293.

I called back to see what it was about she was not available and a man named brian Richards told me it was regarding the Triad account. I let him know I had paid the account in full January 2005. He started yelling at me over the phone telling me to pay my bills over and over continuously yelling over the phone at the end of his yelling he tells me he was going to pull up my credit report to see if I had paid my Triad bill and hung up on me. I hadn't given him permission to pull up anything. I called back to speak to a manager regarding how rude he was and was put on hold for 30 minutes.

I hung up and called back and was yelled at again and hung up on. After calling the third time I called back to get the address and after I was given the address the person on the other ends says to me "and you can mail your payment to Brian saying my name and hung up on me.

I called Triad and they told me they have no record of me paying my account. I pulled up my credit report and their account was back on my credit report. I called Chase Receivable back and they tell me there is nothing they can do the account is paid in full.

I have a receipt stating the account is paid in full and Triad told me they can not accept it. I have a copy of my bank statement where Chase Receivable drafted the money out of my account and Triad doesn't want a copy of it either.

I believe they are trying to get money out of me twice and they need to be stopped. I am more than willing to file a class action suit for unfair practice against Triad Financial. I have a lawyer responding to the harrasements from Mercantile Adjustment Bureau but I feel Triad is at fault.

Tallahassee, Florida
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This report was posted on Ripoff Report on 03/14/2006 03:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

what to do with triad

AUTHOR: Collectingks - (U.S.A.)

If you have a letter stating the debt is settled, your attorney should have no problem winning a judgement against the collection agency you spoke of last. Per FDCPA, that collector had several violations. You can usually win a pretty hefty judgement against a dirty collection agency. Plus, if you win a civil suit against a agency, they lose their license in that state for a period of time, so not many collection agencies are going to allow it to go to that extent. They will usually offer you a settlement way before hand. What I would suggest for future reference is to record the phone call when speaking with that specific agency. Then, instead of hiring an attorney, go down to the courthouse & file a suit against the agency yourself. You must first know what fdcpa laws that broke, so you must read the fdcpa, & sometimes it is better to get an attorney to deal with it if they are out of state. Secondly, as you can understand, bill collectors get lied to all day, everyday, so many are not going to believe you have already paid the bill, because people say that all the time who haven't actually paid the bill. So if you do have a letter in writing saying you owe zero dollars or it is a settlement letter & you can prove through bank statements or receipts that you paid the bill by said settlement date, fax copies to the collection agency & the creditor. If they still refuse to honor the settlement that you paid. File a civil suit against both the collection agency you settled with, the current collection agency harrassing you, & triad. Most likely all 3 will wake up & most likely offer to make you go away with your suit, but you honestly have it coming for what they have done to you. My wife is a current employee of syncom idaho, & they are on the up & up. The reason they probably stopped calling you was because you informed them you settled, its a company policy there that it be referred back to the client (triad) when someone has proof something has been paid. Only creditors can pull things off your credit or show it as paid, not the collection agency unless they in fact bought the debt from the creditor, which they must inform you of if you ask. Hope this is helpful, but these kinds of things are all my wife talks about when she gets home, so i have a pretty good idea of how it all works.
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#2 Consumer Comment

Already taken care of

AUTHOR: Melita - (U.S.A.)

My lawyer has already taken care of this account they have also provided a copy of the settlement receipt to Mercantile Adjustment Bureau from Chase Receivables and the account has been changed on my credit report as paid in full for a lesser amount which my lawyers are also changing. As I have told you before my lawyers suggested that I do not try and explain to Triad any longer that I paid the account for a settlement amount in January of 2005 or talk to anyone else about the account. Thank you for trying to help me after the fact of frustration but no thank you. Triad should try to look into who they give the accounts to collection first to see if they have been paid before having someone to harrass anyone. They should keep better track of their business. Customers should be very important to all businesses.
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#3 Consumer Suggestion

You have them scared

AUTHOR: Angie - (U.S.A.)

Melita, I apologize for mis spelling your name in my previous rebuttal. Anyway, I would suggest that if you haven't already, give your attorney this web site, and have him/her read the other posts. Keep going strong with your attorney. You will prevail. Good Luck to you.
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#4 UPDATE Employee

Call me directly

AUTHOR: Deana - (U.S.A.)

Please contact me directly to review your account.
(800) 587-4230 ext 22769

Or you can e-mail me at:

Deana Cortes
Legal Management Supevisor
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#5 Consumer Comment

Tried that already

AUTHOR: Melita - (U.S.A.)

Ms. Cortes, I have already contacted Triad Financial and they connected me to the Legal department who was suppose to look into the matter. I was still being harrassed after the fact. I have now gotten my lawyer involved and she suggested that I talk to no one else about the matter. The way I was treated I'm going to follow her suggestion. She has a copy of everything regarding the situation and will handel my case for me.
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#6 Consumer Suggestion

Melida Beware

AUTHOR: Angie - (U.S.A.)

I noticed the Legal Department at Triad is trying to dig themselves out of a hole once again. It is quite pathetic that people have to post their complaints on Rip-off to get any thing done. This company was intorduced to rip-off by me. I don't know what they did with Sergio, but wherever he went he passed on the importance of replying to the Traid victims from this forum. IF you decide to call this "Legal Department" clown, make sure it is in writing, take everything verbal from them with a grain of salt. They will lie and decieve you anyway that they can. I would also suggest anything in writing from them be looked at by an attorney. Believe me, the few extra dollars you pay to an attorney will be well worth it. Like I said, Get EVERYTHING in writing. Keep us posted. Good Luck, and welcome to the Traid victims list.
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#7 UPDATE Employee

Please contact Triad

AUTHOR: Deana - (U.S.A.)

Melita- Please allow me to review your acccount.
My name is Deana Cortes and I am the Legal Management Supervisor. You can contact me at (800) 587-4230 ext. 22769.
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