Trilegent Or TLG Travel fraud use of credit card upwards 4000 dollars ripoff Trumbull Connecticut *EDitor's Suggestions on how to get your money back into your bank account!

On Oct 15, 2004 my Mastercard was charged 99.99 for a membership to their travel club. On October 16, my Mastercard was then charged $3900 for reasons i am not aware of. My credit card company, Citibank, contacted me from their early fraud warning department the next day. I disputed the charge, and asked where the charge originated from. They told me somewhere in Conneticutt, which just happens to be where Trilegiant is headquartered I find out. Upon the advise of Citibank, my account was immediately cancelled, in order for no more fraudulent charges to take place. They could not give me any more particulars on who fraudulently used my card except that it originated in Conneticutt.

I then go through the major hassel of having to contact all of my service providers who have authorization to bill my credit card direct, and have to give them my new credit card number, which was a real pain! This took me one whole afternoon!

Citibank then sends me a formal paper which I have to fill out and send back notorized with my wife and my signatures on it, which gives them authority to further investigate the fraudulent credit card charges. This will take more time!

I did contact TLG Travel, of Trilegiant, also on about October 25 to ask what the charge of $99.99 was. They told me that I had signed up for their travel club back in July, when i had rented an Avis car in Idaho. I did rent a car in Idaho, but never signed up for their travel club. I work for a major airline and own my own travel company. I have plenty of travel benefits! They did offer to credit my credit card back the money, however, when I told them I no longer have that credit card because of suspected fraud, they told me that it would still have to go thru their processing, and then if the credit would not go thru, they would mail me a check. They did give me a case number, for what its worth. We will see.....

Thomas
Bountiful, Utah
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...the victims' advocate

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.