Report: #958878

Complaint Review: Trillium College STC

  • Submitted: Tue, October 23, 2012
  • Updated: Tue, October 23, 2012
  • Reported By: suzan — St Catharines, Ontario Canada
  • Trillium College STC
    2nd Floor - 60 James Street
    St Catharines, Ontario
    United States of America

Trillium College STC Dishonourable Conduct to the Minority St Catharines, Ontario

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I began my program after meeting the requisite and forms requirements. My education, typing and computer knowledge, police check, family reference letter and shots were all in order.  All I needed to do was receive my funding from OSAP and pay for my books and a added program (CPR/FA) requirement to complete the program requirements. First book was given prior to entering the program Trillium College Student Handbook which was completed prior to entering the first day. Second book was How to be a successful student and both first and second were like a log book re-copied print 30 pages or so. The next week we were given Book - How to be a Helper and most chapters were read by the instructor. Discussions were social content, our lives and society going-on today. The second week we had a exam but the day before, the information on the exam was written out on the blackboard. We passed! The following week was much the same and again a exam with the day before, we had a mock exam and repeated the same exam the next day. We passed! The next week were given another book that we would have for the next couple of weeks, Business Communication and instructional reading was carried out by the instructor. We began learning a bit of power point 2010 which wasnt the instruction received on how to perform a power point with the subject handed out to each student in Windows XP. I couldnt believe the cost of books and the training material being of lesser value. I paid $1,650. For 45 weeks of training and being a 100 % case load according to TC paid to OSAP on my debt load now owed. So now the strain and stress of tapping into my triggers from my traumatic events in my life discussing topics I was not prepared to interact. Another exam and something went wrong, I broke apart mentally and couldnt get myself together. I should have been taken out of the program at that moment, but I continued. Two weeks down the road another power point and another exam and being advised and pushed into believing I would not of been able to handle the program if I couldnt cope with class discussion or the pressure of the exams. I went to my doctor and he advised me to leave the program due to the strain and stress on me health wise. It wasnt logical to continue the program. I handed in my note from the doctor, leaving for health reasons, and wrote out a note that I would be discontinuing the program again, due to my mental condition. I was advised they would place in my folder and give to their OSAP Officer who handles the finances. I repeatedly tried to contact this person, and was never called back again. Numerous phone calls, messages and emails; still there was no communication. Weeks later, I was informed by OSAP how much I owe them and how much TC refunded my tuition. TC kept near $4,600.00 for four books, seven weeks of instructor time, out of a 45 week program and a First Aid & CPR training program that was not completed, due to it being ran at the end of the program. De to health reasons, you would think they would of refunded all. Who ever sent the  $5,338.31 to OSAP out of $9,800.00 approximately never sent any information to me indicating how much from tuition or books or the course CPR was returned, a break down would have been nice. OSAP didnt even get a breakdown, and as they say, they get what they get and I pay back the rest. So much for my records being kept in tact and polished! Another problem, was that I paid the book and CPR fees by direct debit out of my bank account. OSAP didnt directly pay the school as they did with the tuition. However, the finance department from TC only refunded OSAP as far as I know, their portion paid out of $6,197.00 plus Ontario loan of $1,000.00 and an Ontario Grant of $1,000.00, totalling $8,197.00 directly to the College. The College advised later that they send the book fees directly to OSAP upon a refund of fees. But they dont put back into my bank account what I debited out in the beginning upon paying my book fees to the school. I dont see that as being logical or correct. I took it out of my bank and they return it to another source, deciding where the funds go. If you get a refund, then the book fees should go back to the student in her bank account. Anyways, between the headaches, poorly operated instructions and 10 year old curriculum and instructions from a College, this was most disturbing experience, and a financial win-fall for TC, the actions of what the College Campus and Alumni they believe is a reputable College is only described as disgusting behaviour and poor student treatment.

Ministry of Training College and University

Ontario Student Assistant Program

Canada Student Loans Dept.

Ontario Student Loans Dept.

Ontario Student Grants Dept.

These are only a few of the Departments of Government that are involved regarding Financial Gains Trillium College has taken advantage of and the Departments are sitting back allowing this College to take advantage, screw up financially, or permanently destroy students options or chances of gaining a reputable education and job, to make a difference in life. Taking away the ability to function in society; to have meaning in their lives, where there was none. This is the part of Trillium College they are proud of. Compounding their disbelief in the system, that is to work for them? The minority of poverty shall have justice, its just a matter of time. How dare you represent yourself as a CANADIAN Business!

(My dreams were shattered to successfully complete my Community Service Worker program)

Thanks for pushing my every button and create fear, pushing me into a depressive state, that I would not be able to complete the program. Find the students weakness, and you did. Thanks 
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