Complaint Review: Tripmasters
Tripmasters European Destinations Booked a trip and was scammed Rockville Maryland
I booked a vacation to Australia with tripmasters. While booking, which took several days, because of their incompetence. Once booked they emailed me saying that prices had changed and wanted $500 more. The next day I got another email. This was urgent. They wanted another credit card because it was declined. I said I would check it out. Found out they charged the card 6 times and visa put a stop to those charges. It took 2 weeks to straighten out. Because tripmasters denied ever doing it, even though we had transactions with time stamps and clearly listed as tripmasters as charging. In addition to this several week ordeal, they didn't add travel insurance as requested. I went through a hassle about that. We agreed to the cancel for any reason. Tripmasters sent an email saying it was a done deal. A week or so later I received the policy by email. I didn't look at it right away as I was stupid and trusted their word. I applied for visa to Australia. I was denied a visa due to a DWI I had gotten many years ago in my younger days. I filed a claim with the insurance company. They denied saying they don't cover cancel for any reason. I called tripmasters several times to discuss their error. All they said, everyone I spoke with, is that we are sorry to hear that, that's too bad. All of them said the exact same words before they hung up on me. I call them now and when I give them my booking number they immediately place me on hold never to return. I want to finish by saying they bait and switch, are incompetent, very rude and extremely unhelpful. I was scammed and they are professional con artists. My experience with them is a nightmare because nothing is being done.
This report was posted on Ripoff Report on 09/21/2017 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tripmasters/rockville-maryland-20852/tripmasters-european-destinations-booked-a-trip-and-was-scammed-rockville-maryland-1401657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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